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Problem with remote FTP backup

Discussion in 'Data Protection' started by MarceloTomaz, Jun 3, 2019.

  1. MarceloTomaz

    MarceloTomaz Registered

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    Hello, I'm having a problem getting my weekly WHM backup to an external server via FTP connection.

    FTP usually connects and even creates the validation file, but when validating it it returns the following error:
    Code:
    Falha na validação de transporte “FTP”: Could not list files in destination: Cpanel::Exception::InvalidParameter/(XID g4an45) “Cpanel::FileUtils::Permissions::String::str2oct” recebeu uma cadeia de caracteres de permissões inválida: 06-03-19
    I have already searched practically on the whole forum and I have not found a solution to this, I have already re-done FTP, I re-created the VM and I can not configure this external backup in any way.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @MarceloTomaz,

    It looks like support ticket 12488119 is open for this issue. I'll monitor the ticket and update this thread with the outcome once it's closed.

    Thank you.
     
    MarceloTomaz likes this.
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @MarceloTomaz,

    To update, it looks like the ticket was closed without a confirmation of the solution. Can you confirm if the issue was solved?

    Thank you.
     
  4. chalupa

    chalupa Member

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    Curious if this is a cPanel update issue as I have a customer with it seems a similar issue.

    Error: Validation for transport “Remote” failed: Could not list files in destination: Cpanel::Exception::InvalidParameter/(XID 6zke7z) “Cpanel::FileUtils::Permissions::String::str2oct” was given an invalid permissions string:

    I'll keep searching though
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @chalupa,

    Feel free to open a support ticket and we'll take a closer look. Post the ticket number once it's opened and I'll update this thread with the outcome.

    Thank you.
     
  6. chalupa

    chalupa Member

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    Appears that the error was in the message and missed

    “Cpanel::FileUtils::Permissions::String::str2oct” was given an invalid permissions string: drw-rw-rw

    Customer has not replies with further updates about whether or not they updated the remote FTP permissions as this is a directory likely it should be 766 instead of 666. Thanks!
     
    cPanelMichael likes this.
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