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Problem with reseller-accounts

Discussion in 'General Discussion' started by strauberry, Jun 13, 2003.

  1. strauberry

    strauberry Well-Known Member

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    Hi,

    in my WHM root account I can set the reseller privileges. I activated "Account Modification" BUT all the functions are not displayed.
    When you create an account you can state how much subdomains, databases, mailingslists etc. can be created by the account. All these settings are not displayed if a reseller says "Modify account". Domain, Theme, Username and Language are the only settings, my reseller can perform... where's the mistake or how can I change this situation??

    THANK YOU!!
    strauberry

    cPanel.net Support Ticket Number:
     
  2. Website Rob

    Website Rob Well-Known Member

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    It seems everything is working the way it should, according to how you've set things up, so I can wonder at what the 'real' problem is?

    As I'm not sure what it is you are trying to accomplish, I can only suggest that you (or your Resellers) use:

    Upgrade/Downgrade an Account
    Edit Packages

    to see if either one does what you are looking for. Modify account BTW, is working exactly as it should.

    cPanel.net Support Ticket Number:
     
  3. LS_Drew

    LS_Drew Well-Known Member

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    I don't know if it's working as it SHOULD, but that's the way it normally works.

    The way it works is rather silly, I agree. Very clunky.

    cPanel.net Support Ticket Number:
     
  4. strauberry

    strauberry Well-Known Member

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    Hi,
    I attacheted two images, I hope this will explain everything :)

    Both pictures show the "Edit Account" area, one is root, one is reseller. Now I miss the functions you can see in the root picture in the reseller-area. Now clear?

    (Second image in the following post)

    THANK YOU!

    cPanel.net Support Ticket Number:
     

    Attached Files:

  5. strauberry

    strauberry Well-Known Member

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    root image

    cPanel.net Support Ticket Number:
     

    Attached Files:

  6. SoftmegUK

    SoftmegUK Well-Known Member

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    I have been wondering this for a while, as my resellers would like to able to modify there accounts like this also :)

    cPanel.net Support Ticket Number:
     
  7. strauberry

    strauberry Well-Known Member

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    Hi SoftmegUK,

    how do your resellers handle it e.g. to add one mysql-database? Do they delete the account and create a new one or do they change the package or what??

    THANK YOU!
    strauberry

    cPanel.net Support Ticket Number:
     
  8. Website Rob

    Website Rob Well-Known Member

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    I think we are dealing with a limitation of WHM/Cpanel. It doesn't seem to be designed to give that much control to Resellers. Although you 'can provide' what is being asked, by using the following:

    Reseller Center

    Edit Reseller Privileges/Nameservers
    >> All Features (warning: root access)

    It really doesn't make any sense to do so. One of those, 'possible but improbable' type situations.

    Makes more sense (with the current WHM/Cpanel setup) for the Reseller(s) to submit a Ticket to their Hoster, who can then make this type of change for them.

    cPanel.net Support Ticket Number:
     
  9. LS_Drew

    LS_Drew Well-Known Member

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    Rob, that is ridiculous.

    Giving resellers root access and giving them the ability to add a single mysql database or change account settings easily are two entirely different things.

    cPanel.net Support Ticket Number:
     
  10. sneader

    sneader Well-Known Member

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    *bump*

    I would like some of my key resellers to be able to modify accounts. These resellers are restricted to bandwidth and disk space, so I don't really care much how many features they want to "give away" -- ultimately they are going to be paying me more for bandwidth and disk space if they give away too much. Anyway, I trust them to manage their resources appropriately, and would like to allow them to do so.

    Maybe I need to turn this in as a feature request.

    - Scott
     
  11. Website Rob

    Website Rob Well-Known Member

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    Contrary to what was posted by LS_Drew -- who really didn't understand the implications -- the only way to accomplish what you want is to check off "All Features" in Reseller Privileges. What this does is to provide the same 'root' WHM that is used by the Server owner.

    If one doesn't mind their Resellers having the same options as you (Reboot Server, install/unistall RPM and Modules, add Users to Wheel or provide Root access, change 'root' or mySQL PW, etc.) then by all means, provide it.

    Dont' say you weren't warned though.


    Much better to check off "Account Modification" which allows Resellers to edit their packages and, although, maybe not going as far as some would like, is much better from a security POV. Using the Ticket request method I metioned earlier, should not be that big of a deal.
     
    #11 Website Rob, Oct 19, 2003
    Last edited: Oct 19, 2003
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