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Problem with restoring website

Discussion in 'Data Protection' started by Costas Lazarou, Oct 26, 2017.

  1. Costas Lazarou

    Joined:
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    Location:
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    cPanel Access Level:
    Root Administrator
    Hello.
    After restore of a website completed, a whitepage came out.
    The log file of the restore is

    Code:
    Starting “RESTORE” for “Account” “grps”.
    Restore File: /backup/2017-10-25/accounts/grps.tar.gz
    Restore Reseller Privs: yes
    Restricted mode: no
    Express mode: no
    Target “/backup/2017-10-25/accounts” on host “xxxx.contaboserver.net” has 207.07 GB free and requires at least 2.63 GB free, which includes space for temporary files.
    The “Account” restore module has the following areas disabled by request: “all”
    ArchiveManager
    Preparing archive for restoration …
    Calculating disk space needed …
    Done.
    Target “/backup/2017-10-25/accounts/cpanelpkgrestore.TMP.work.YxiVg158/unsafe_to_read_archive” on host “xxxx.contaboserver.net” has 207.07 GB free and requires at least 2.63 GB free, which includes space for temporary files.
    This archive’s payload appears to be in the archive’s “grps” directory.
    ArchiveManager
    The system successfully prepared the archive for restoration.
    PreRestoreActions
    Temporarily lifting quota for existing user to ensure that all data is transferred.
    PreRestoreActions
    Account
    Account
    The “Account” restore module has been skipped because it was disabled by request.
    CpUser
    Restoring cPanel user file.
    Updating Caches …
    CpUser
    CpUser data restored
    Homedir
    Restoring Homedir…
    Homedir
    Homedir restored
    Package
    Package
    The package exists on the system.
    FeatureList
    FeatureList
    Feature list exists.
    IPAddress
    IPAddress
    OldHomedirs
    Linking old home directories
    OldHomedirs
    Domains
    Retrieving and sanitizing main userdata …
    Parsing domain databases …
    …Subdomains…
    …ParkedDomains…
    …AddonDomains…
    Restoring Domains …
    Domains
    Domains restored
    Roundcube
    Roundcube
    Mysql
    Preparing MySQL restore …
    Databases will be overwritten on conflict.
    Restoring MySQL databases
    Restoring the database “grps_data” as “grps_data” …
    The system will overwrite grps’s existing database “grps_data”.
    [2017-10-27 01:45:34 +0200] info [transfer_session] Dropping MySQL database “grps_data” for user “grps” …
    The system has created a new database named “grps_data”.
    Granting “grps” access to “grps_data” with temporary password …
    Spawning restoration subprocess for “grps_data” …
    Connecting to MySQL server as “grps” in order to restore “grps_data” …
    Releasing objects in preparation for database restore for “grps_data” …
    Cleaning up in preparation for database restore for “grps_data” …
    Restoring database data for “grps_data” …
    The database restoration subprocess for “grps_data” is running …
    The database restoration subprocess for “grps_data” has opened the SQL archive.
    The database restoration subprocess for “grps_data” has closed the SQL archive.
    The database restoration subprocess for “grps_data” has ended.
    The system has restored the contents of the database “grps_data”.
    Restoring the database “grps_fatouro” as “grps_fatouro” …
    The system will overwrite grps’s existing database “grps_fatouro”.
    [2017-10-27 01:46:10 +0200] info [transfer_session] Dropping MySQL database “grps_fatouro” for user “grps” …
    The system has created a new database named “grps_fatouro”.
    Granting “grps” access to “grps_fatouro” with temporary password …
    Spawning restoration subprocess for “grps_fatouro” …
    Connecting to MySQL server as “grps” in order to restore “grps_fatouro” …
    Releasing objects in preparation for database restore for “grps_fatouro” …
    Cleaning up in preparation for database restore for “grps_fatouro” …
    Restoring database data for “grps_fatouro” …
    The database restoration subprocess for “grps_fatouro” is running …
    The database restoration subprocess for “grps_fatouro” has opened the SQL archive.
    The database restoration subprocess for “grps_fatouro” has closed the SQL archive.
    The database restoration subprocess for “grps_fatouro” has ended.
    The system has restored the contents of the database “grps_fatouro”.
    Restoring MySQL database mappings
    Restoring MySQL privileges
    Database users will be overwritten on conflict.
    Restoring MySQL grants
    [2017-10-27 01:46:11 +0200] info [transfer_session] Changing password for MySQL virtual user grps_man as system user grps...
    [2017-10-27 01:46:11 +0200] info [transfer_session] Creating MySQL virtual user grps_man for user grps
    [2017-10-27 01:46:11 +0200] info [transfer_session] Changing password for MySQL virtual user grps_fatouro as system user grps...
    [2017-10-27 01:46:11 +0200] info [transfer_session] Creating MySQL virtual user grps_fatouro for user grps
    Restoring MySQL access hosts
    Storing MySQL Grants
    Mysql
    DigestShadow
    DigestShadow
    MailFix
    Fixing mail permissions
    Converting to maildir if needed
    Rescanning mailboxes for full text search (FTS) if needed
    The 'cpanel-dovecot-solr' rpm is not installed. Full text search rescan not possible
    MailFix
    CustomLocale
    CustomLocale
    OK
    Postgres
    Preparing PostgreSQL restore …
    This system does not have PostgreSQL.
    Postgres
    NobodyFiles
    NobodyFiles
    AutoSSL
    AutoSSL
    Reseller
    Restoring reseller packages and features (if any)
    Restoring reseller privileges (if any)
    Reseller
    FileProtect
    FileProtect
    SSL
    …harvesting SSL files to install for grps.gr…
    This certificate was already installed on this host. The system made no changes.
    SSL
    userdata
    Restoring userdata…
    Restoring userdata for “grps.gr” …
    userdata
    BackupConfig
    Restoring backup config …
    Updated backup config for “grps”.
    Restoring legacy backup config …
    Updated legacy backup config for “grps”.
    BackupConfig
    DKIM
    DKIM
    DKIM restored
    Integration
    Integration
    PublicHtmlSymlinks
    PublicHtmlSymlinks
    Mailman
    Restoring Mailman lists
    Mailman
    Mailman Restored
    Mail
    Restoring Mail files
    Resetting Quotas to sane values
    Mail
    Unsuspend
    Unsuspending .htaccess files for domains grps.gr.
    Unsuspend
    Horde
    Restoring Horde (if any)
    Updating the horde configuration.
    Running database checks for 1 account(s) … Running horde-db-migrate for “grps”. The system is archiving the Horde data to the “/home/grps/.cphorde/meta/horde.backup.sql.20171027.5” file. The system is cleaning the old Horde data archives. The system is removing the old backup: horde.backup.sql.20171027 ------------------------------------------------------------------------ Summary: Ran database checks on 1 account(s). There were 0 accounts with failures during this process (see above): n/a There were 1 accounts successfully processed: grps There were 0 accounts that did not need any work done: n/a
    Horde
    Password
    Restoring password …
    Password for “grps” has been changed.
    Password
    Counter
    Restoring Counter Data
    Counter
    Logs
    Logs
    VhostIncludes
    Restoring custom virtualhost templates…
    VhostIncludes
    WebDiskHomedir
    WebDiskHomedir
    Shell
    Restoring shell
    The user’s shell is already set to “/usr/local/cpanel/bin/noshell”.
    Shell
    Cron
    Cron
    No crontab
    Tomcat
    Tomcat
    Htaccess
    Htaccess
    EasyApache4 was repaired in .htaccess files.
    Subaccount
    Subaccount
    Ran Subaccount database checks
    Ftp
    Restoring ftp password file
    Resyncing FTP Passwords
    1
    Ftp
    ZoneFile
    Restoring DNS zones
    Fetching existing zones.
    Restoring zone: “grps.gr”.
    Cluster Zone Updates: “grps.gr”
    ZoneFile
    ProxySubdomains
    Update Proxy subdomains for “grps”.
    grps.gr [grps.gr, 173.212.xxx.xx, no changes needed]
    ProxySubdomains
    SPF
    Updating SPF Records
    SPF
    MailRouting
    Update mail routing
    LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for grps.gr's mail.This configuration has been manually selected.
    MailRouting
    PostRestoreActions
    Updating Caches …
    Updating Nameserver IP Address Report
    Syncing contact information
    Refreshing vhosts and restarting apache
    PostRestoreActions
    AuthnLinks
    AuthnLinks
    Quota
    Restoring quota
    Quota
    APITokens
    APITokens
    BandwidthData
    Restoring Bandwidth Data
    Importing legacy RRD data …
    BandwidthData
    Success.
    
     
    #1 Costas Lazarou, Oct 26, 2017
    Last edited by a moderator: Oct 26, 2017
  2. 24x7server

    24x7server Well-Known Member

    Joined:
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    Location:
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    cPanel Access Level:
    Root Administrator
    Hi,

    White page is on the website or on the restoration completion page ?
    If it is on the website, then you will have to enable the error logs to see the actual error behind the white page..
     
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  3. Costas Lazarou

    Joined:
    Jul 16, 2017
    Messages:
    11
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    Trophy Points:
    3
    Location:
    Athens
    cPanel Access Level:
    Root Administrator
    Hi
    The whitepage was on the webpage.
    I changed the php version to 5.6 and now works fine!
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
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    cPanel Access Level:
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    Twitter:
    Hello,

    I'm happy to see you were able to solve the issue. Thank you for updating us with the outcome.
     
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