problem with /scripts/updateuserdomains

johny_gjx

Active Member
Apr 15, 2005
42
0
156
We actually are facing the famous missing account from reseller.acct problem and non of the mentioned solutions in the forums are woring for us, the missing accounts have:

proper domain="domain.tld" in /var/cpanel/users
proper virtualhost config in httpd.conf
proper dns zone !

It is interesting to know that if I rename the /var/cpanel/reseller.conf to /var/cpanel/reseller.conf.1 and run /scripts/updateuserdomains it does not bother to create the renamed file!
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
14
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
We actually are facing the famous missing account from reseller.acct problem and non of the mentioned solutions in the forums are woring for us, the missing accounts have:

proper domain="domain.tld" in /var/cpanel/users
proper virtualhost config in httpd.conf
proper dns zone !

It is interesting to know that if I rename the /var/cpanel/reseller.conf to /var/cpanel/reseller.conf.1 and run /scripts/updateuserdomains it does not bother to create the renamed file!
Please submit a support request for this issue so that we may assist with an accurate diagnosis and investigate the precise circumstances involved. When available, please let me know your support ticket ID number.