Problem with SSL certificate and https

adembrcko

Registered
Feb 1, 2017
2
0
1
Brcko, Bosnia and Herzegovina
cPanel Access Level
Website Owner
I have two general questions to ask here regarding SSL, https and 'unsecure' messages:

I tried to create an SSL certificate on the cPanel and "self-verified" it, however this ended up with me constantly getting 'your connection is not private' errors when trying to access my website. As this was offputting to potential visitors, I decided to delete it. However, now that I deleted the certificate I still keep getting this message, and what is especially weird is that it is telling me that my certificate comes from some website named "dailyturkeynews.com" which I have never accessed before?

upload_2017-2-2_1-33-11.png
I blacked out the name of my website here for privacy reasons.

Furthermore, when I now go ahead and access the website, I get this:

upload_2017-2-2_1-34-20.png

What is going on? Where has my website gone? This is very confusing.

How do I obtain a valid SSL that won't lead to this error message appearing?
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463

adembrcko

Registered
Feb 1, 2017
2
0
1
Brcko, Bosnia and Herzegovina
cPanel Access Level
Website Owner
Hello,

The issue you have reported is documented at:

SSL FAQ and Troubleshooting - Documentation - cPanel Documentation.

There's a similar thread at:

HTTPS Links for Sites Without AutoSSL Redirecting to Site With AutoSSL?

Note that since you do not have root access to the server, you may want to reach out to your web hosting provider to see if they plan to offer free signed certificates via the AutoSSL feature.

Thank you.
Thank you.
However, from when I created my site ( in October ) to yesterday, I never had this problem. It only appeared yesterday when I tried to update my existing certificate?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
However, from when I created my site ( in October ) to yesterday, I never had this problem. It only appeared yesterday when I tried to update my existing certificate?
Your access level is listed as "Website Owner". Do you have root access to this system? If not, you may want to contact your web hosting provider for additional assistance. It's possible your provider recently updated to a version of cPanel that includes the AutoSSL feature, and thus a certificate was installed for all domain names on the server.

Thank you.