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Problem with start php-fpm

Discussion in 'EasyApache' started by jimmy57000, Jul 17, 2018.

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  1. jimmy57000

    jimmy57000 Member

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    Hello,

    My php is stopped this morning and since more possible to restart it!

    Error: PHP-FPM Version 71 failed to start

    Do you have a solution?

    Thanks you !
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you verify which version of cPanel & WHM is installed on this system? There's an issue noted on the following thread that's fixed in cPanel & WHM version 72:

    SOLVED - [CPANEL-19390] Restarting PHP-FPM service via command line fails

    In the meantime, the workaround for that issue is to restart the PHP-FPM service using WHM >> Restart Services >> PHP-FPM service for Apache. If that fails, can you let us know the output to /opt/cpanel/ea-php71/root/usr/var/log/php-fpm/error.log when the restart attempt fails?

    Thank you.
     
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  3. garconcn

    garconcn Well-Known Member

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    I am also seeing this on multiple servers using v70 this week. Tried to restart PHP-FPM in WHM and command line, both gave ”PHP-FPM Version 53 failed to start“ error. We don't have any account using PHP-FPM verion 53.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @garconcn,

    Can you confirm if the issue persists in cPanel & WHM version 70.0.54? This version was released to the STABLE build tier today and includes the following fix:

    Fixed case CPANEL-19390: Fix race condition in restartsrv_apache_php_fpm.

    If the issue persists, can you open a support ticket so we can take a closer look at your system? You can post the ticket number here and I'll update this thread with the outcome.

    Thank you.
     
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