The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problem with Thunderbird

Discussion in 'E-mail Discussions' started by Drumrocker365, Mar 25, 2015.

  1. Drumrocker365

    Drumrocker365 Well-Known Member

    Joined:
    Apr 15, 2014
    Messages:
    72
    Likes Received:
    1
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Hi guys,

    my email has been having issues lately with Thunderbird. Don't understand why. Nothing has changed. Password and everything is the same, but lately Thunderbird says "connection timed out." I can successfully send email from it, although it still throws up an error saying it wasn't sent. When I try to receive mail it just times out. Roundcube in browser works great, so I don't know what the problem is..

    Please help!

    Thanks,
    Christian
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,682
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Have you tried reproducing the issue with another email client or with the same email client on a different computer to rule out any issues with Thunderbird or your computer?

    Thank you.
     
  3. Drumrocker365

    Drumrocker365 Well-Known Member

    Joined:
    Apr 15, 2014
    Messages:
    72
    Likes Received:
    1
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Sorry for the late response. I tried to send a message with a mail command via C# to test it. It says request timed out. Other email hosted on other server works. Not sure what's wrong with mine.
     
  4. Drumrocker365

    Drumrocker365 Well-Known Member

    Joined:
    Apr 15, 2014
    Messages:
    72
    Likes Received:
    1
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Does anyone have any ideas? Any help is much appreciated.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,682
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
Loading...

Share This Page