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Problem with transfer accounts - pkgacct

Discussion in 'Data Protection' started by Wagner Felix, Oct 17, 2014.

  1. Wagner Felix

    Wagner Felix Registered

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    Well, I have 2 servers. Both with the WHM 11.44.1 (build 18) version

    When I tried to transfer an account, the process stop in this point:

    Code:
    Archive/Tar/Builder.pm did not return a true value at /usr/local/cpanel/scripts/pkgacct line 90.
    BEGIN failed--compilation aborted at /usr/local/cpanel/scripts/pkgacct line 90.
    I tried to run on source server the command

    Code:
    # /scripts/pkgacct myusernameaccount
    Out the same error occurs

    I tried even a "/scripts/upcp --force" but system crashes at some point and never finish.


    There's something I missing? There's a way to workaround this to easily transfer the accounts from the "sick" server to the new one?

    Thanks
     
    #1 Wagner Felix, Oct 17, 2014
    Last edited by a moderator: Oct 17, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you elaborate on what you see when the cPanel update fails? You can review the update logs in the following directory:

    /var/cpanel/updatelogs/

    Thank you.
     
  3. Wagner Felix

    Wagner Felix Registered

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    hi... thank you for the response, but the server is no longer active. I've done all manually because my deadline.
    I have no acess anymore on that server.

    :D.

    don't know about updatelogs, but as I notice, the cpanel updates never gone wrong...
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You won't be able to investigate the cPanel update issue if the server is no longer active, but feel free to let us know if you experience any additional issues with transfers on the destination server.

    Thank you.
     
  5. Wagner Felix

    Wagner Felix Registered

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    yes, thank you

    the new server is ok, also have cpanel, and the pkgacct works fine...
    I guess the old server has just falling into pieces with endless hardware failures, and one of this failures corrupted pkgacct required files...


    we can close this topic :D
     
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