Problem with transfering account using WHM

[adihar]

Hi,

I got this message when transfering from my current server to new server using WHM:

"Unable to get uid of remote account"

The transfer was attempted by the my server techical people.

Thanks

cPanel.net Support Ticket Number:

 

[rescenter]

I too have received this several times when trying to move an account using the username and password

cPanel.net Support Ticket Number:

 

[adihar]

Then, what do you do? Rescenter.

Now I asked my server people to try to transfer the accounts again.

Regards

cPanel.net Support Ticket Number:

 

[rescenter]

You either need root access to the machine or you can do this.

Download site backups database backup and filter backups.

then add account manually and restore from backups. You will need to recreate any database users but email and password and everything else should be fine. Its a pain but it seems to work fine. I have done this on three accounts so far.

cPanel.net Support Ticket Number: