peterk

Member
Mar 22, 2019
9
1
3
Poland
cPanel Access Level
Root Administrator
Hello,

I have problem with two IPs after IP migration.

I have two IPs in system for example:
11.11.11.11
22.22.22.22

The IP 11.11.11.11 is the main IP for VPS and for cPanel licence, second IP (22.22.22.22) im using for mapping DNS with my datacenter and only for that, i'm not use this IP for anything else. All IPs of accounts on server are 11.11.11.11, main IP is set to this IP too in Basic Configuration.

My host name for example is set to node.host.com.

When i go to "Show IP Address Usage" i see:
All accounts use IP: 11.11.11.11
My hostname node.host.com use IP: 22.22.22.22 and i can't change this.

In "Add an A Entry for Your Hostname" i got:
Hostname | Server Main IP
node.host.com | 22.22.22.22

In "Manage Reseller’s Shared IP" i see:

Main Shared IP 11.11.11.11
Main Server IP 22.22.22.22

It's not correct my main IP is 11.11.11.11 and this is IP for licence (verification is ok).

When im try create accout in DNS settings i have:
Enable SPF on this account. (v=spf1 +a +mx +ip4:22.22.22.22 ~all)

IP is wrong.

And can't create any accounts - i got error:

Account Creation Status: failed
(XID pk5kj8) “testaccount” is a reserved username on this system. at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 623.

User don't exist, im try few randoms usernames and got this error.

Im don't have any ideals to fix this :/

- Peter.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
The username issue is not related - this is occurring because you are infact using a user name that is reserved. For the IP issue:

My hostname node.host.com use IP: 22.22.22.22 and i can't change this.
Are you saying you can't change it because the IP needs to be this or you can't actually change it but you'd like to?

None the less the IP that is assigned to accounts is the one noted as the main shared IP at WHM>>IP Functions>>Show or Delete Current IP addresses.
 

peterk

Member
Mar 22, 2019
9
1
3
Poland
cPanel Access Level
Root Administrator
EDIT:
I do "Rebuild the IP Address Pool" and I changed the IP once again in "Add an A Entry for Your Hostname" for correct IP and it's works fine.
When i go to "Show IP Address Usage" the IP's show now correct.

When i try to create new accout in "Enable SPF on this account." address is correct but error Is still present:

Account Creation Status: failed
(XID pk5kj8) “testaccount” is a reserved username on this system. at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 623.


Are you saying you can't change it because the IP needs to be this or you can't actually change it but you'd like to?
I want to change but i can't.

In "Show or Delete Current IP Addresses" i have:

venet0:0 11.11.11.11 Main/shared IP for: accounts and 44 others
Nameserver: ns1.node.host.com

venet0:1 22.22.22.22 Nameserver: ns2.node.host.com

venet0:2 33.33.33.33 Main/shared IP for: nobody
Nameserver: old1.nameserver.com

venet0:3 44.44.44.44 Nameserver: old2.nameserver.com

33.33.33.33 and 44.44.44.44 it's old IP addresses from which I migrated to the new ones. They probably haven't been removed from the VPS yet.
 
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