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Problem with Webmail search

Discussion in 'E-mail Discussions' started by Acidburns, May 10, 2017.

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  1. Acidburns

    Acidburns Registered

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    Hi,

    We have roundcube client that when trying to search emails from a friend "Marko" using the search options (in inbox folder) he gets different results:

    If he search: "Mar" he gets this results:
    Screenshot_1.jpg

    When he search full name: "Marko" the results are fine:
    Screenshot_2.jpg

    How can we fix this in WHM or in Roundcube settings maybe ?

    We use dovecot (imap) , maybe in those (custom) settings?


    Thanks,
    Viktor
     
    #1 Acidburns, May 10, 2017
    Last edited by a moderator: May 10, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you click on the magnifying glass next to the search box in Roundcube and verify which options are selected? Also, in "WHM >> Manage Plugins", could you verify if the Solr plugin is installed?

    Thank you.
     
  3. Acidburns

    Acidburns Registered

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    All options are selected , for searching in current folder
    Screenshot_1.jpg

    Also in WHM, Solr is installed >

    Screenshot_2.jpg
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm unable to reproduce this behavior on a test system. Could you open a support ticket using the link in my signature so we can take a closer look at the affected system?

    Thank you.
     
  5. gmm6797

    gmm6797 Member

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    I am seeing similar results, was there a solution for this?
    Thanks
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    I don't see that a support ticket was opened. Could you open a ticket using the link in my signature so we can take a closer look at the issue you are facing?

    Thank you.
     
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