szuluagaz12

Registered
May 3, 2017
2
0
1
Colombia
cPanel Access Level
Website Owner
Buenas noches, ultimamente cpanel me rechaza los correos que envio si contienen algo en html como la firma o los correos de confirmacion de pedido de mi tienda. Esto no sucedia antes y hace como 3 dias ha empezado a suceder. El mensaje que me genera es el siguiente:

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
host xx.shr.prod.xxx.secureserver.net [198.71.xxx.x]
SMTP error from remote mail server after end of data:
552 5.2.0 61xkddAcj7V0N :: CPANEL :: Message rejected for spam or virus content ::
Please include this entire message when contacting support ::
v=2.1 cv=C5BJsV7+ c=1 sm=1 tr=0 p=pjk6dfKNAAAA:8 a=NjAXs1WKCTar43GWEtM+Hg==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgdGcA:10 a=9+=:19 a=PwDUv3OWKe4A:10 a=lIVDvIxSxnUA:10 a=tJ89aeEuA8A:10 a=nE1fvli8x4kA:10 a=9M2CtCGWAAAA:8 a=p-utuNBcYW_kzjwKQE0A:9 a=QEXO2ut3YA:10 a=SSmOFEACAAAA:8 a=VPn7vCJQr-62SB2QA:9 a=jrxkUj-xGnp7tlBv:21 a=_W_S_7VecoQA:10 a=7kzF9F7cOZ41i5opd1oA:9 a=1G--PL_pHAD9Q_nY:18 a=HXjIzolwW10A:10 a=h3JXmqrdHJrkkuEJ:22 a=SNM1DU3VzOiLaDgBXfwN:22 ::
100.00
Alguien me puede ayudar? lo toma como si fuera un virus o un spam, he intentado eliminado la dirección y volviendola a crear pero no sirve. Cuando envio correos sin html o imágenes si envían normal. Es de anotar que si el correo con html es enviado a un dirección de mi dominio si llega. Gracias por la ayuda.
 
Last edited by a moderator:

24x7server

Well-Known Member
Apr 17, 2013
1,911
97
78
India
cPanel Access Level
Root Administrator
Twitter
Hi,

The link "
552 5.2.0 61xkddAcj7V0N :: CPANEL :: Message rejected for spam or virus content ::" itself is quite clearly mentions the issue wit the mail. It has been rejected due to spam or it is identified as virus in it by the remote server..

Check what content you are sending in your mail..
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
[email protected] host xx.shr.prod.xxx.secureserver.net [198.71.xxx.x] SMTP error from remote mail server after end of data: 552 5.2.0 61xkddAcj7V0N :: CPANEL :: Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.1 cv=C5BJsV7+ c=1 sm=1 tr=0 p=pjk6dfKNAAAA:8 a=NjAXs1WKCTar43GWEtM+Hg==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgdGcA:10 a=9+=:19 a=PwDUv3OWKe4A:10 a=lIVDvIxSxnUA:10 a=tJ89aeEuA8A:10 a=nE1fvli8x4kA:10 a=9M2CtCGWAAAA:8 a=p-utuNBcYW_kzjwKQE0A:9 a=QEXO2ut3YA:10 a=SSmOFEACAAAA:8 a=VPn7vCJQr-62SB2QA:9 a=jrxkUj-xGnp7tlBv:21 a=_W_S_7VecoQA:10 a=7kzF9F7cOZ41i5opd1oA:9 a=1G--PL_pHAD9Q_nY:18 a=HXjIzolwW10A:10 a=h3JXmqrdHJrkkuEJ:22 a=SNM1DU3VzOiLaDgBXfwN:22 :: 100.00
Hello,

I recommend reporting this issue to your hosting provider (it looks like email is related through GoDaddy's mail relay servers) to have them take a closer look an determine why it was rejected. Other users have reported similar issues:

cPanel email bounceback - message rejected for spa... - GoDaddy Community

Thank you.

Translation:

Hola,

Recomiendo informar este problema a su proveedor de alojamiento (parece que el correo electrónico está relacionado a través de los servidores de retransmisión de correo de GoDaddy) para que se echen un vistazo más de cerca y determinar por qué se rechazó. Otros usuarios han informado de problemas similares:

cPanel email bounceback - message rejected for spa... - GoDaddy Community

Gracias.
 

szuluagaz12

Registered
May 3, 2017
2
0
1
Colombia
cPanel Access Level
Website Owner
Hi,

The link "
552 5.2.0 61xkddAcj7V0N :: CPANEL :: Message rejected for spam or virus content ::" itself is quite clearly mentions the issue wit the mail. It has been rejected due to spam or it is identified as virus in it by the remote server..

Check what content you are sending in your mail..

All posts that contain HTML format or images are rejected. If it's in plane text it's sent normal. Is there a solution?
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
All posts that contain HTML format or images are rejected. If it's in plane text it's sent normal. Is there a solution?
Hello,

Were you able to review my previous response to this thread regarding this topic?

Thanks!