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Problema con el envío de correo cuando tiene html

Discussion in 'Discusión en Español' started by szuluagaz12, May 3, 2017.

  1. szuluagaz12

    szuluagaz12 Registered

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    Buenas noches, ultimamente cpanel me rechaza los correos que envio si contienen algo en html como la firma o los correos de confirmacion de pedido de mi tienda. Esto no sucedia antes y hace como 3 dias ha empezado a suceder. El mensaje que me genera es el siguiente:

    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    someusr@hotmail.com
    host xx.shr.prod.xxx.secureserver.net [198.71.xxx.x]
    SMTP error from remote mail server after end of data:
    552 5.2.0 61xkddAcj7V0N :: CPANEL :: Message rejected for spam or virus content ::
    Please include this entire message when contacting support ::
    v=2.1 cv=C5BJsV7+ c=1 sm=1 tr=0 p=pjk6dfKNAAAA:8 a=NjAXs1WKCTar43GWEtM+Hg==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgdGcA:10 a=9+=:19 a=PwDUv3OWKe4A:10 a=lIVDvIxSxnUA:10 a=tJ89aeEuA8A:10 a=nE1fvli8x4kA:10 a=9M2CtCGWAAAA:8 a=p-utuNBcYW_kzjwKQE0A:9 a=QEXO2ut3YA:10 a=SSmOFEACAAAA:8 a=VPn7vCJQr-62SB2QA:9 a=jrxkUj-xGnp7tlBv:21 a=_W_S_7VecoQA:10 a=7kzF9F7cOZ41i5opd1oA:9 a=1G--PL_pHAD9Q_nY:18 a=HXjIzolwW10A:10 a=h3JXmqrdHJrkkuEJ:22 a=SNM1DU3VzOiLaDgBXfwN:22 ::
    100.00
    Alguien me puede ayudar? lo toma como si fuera un virus o un spam, he intentado eliminado la dirección y volviendola a crear pero no sirve. Cuando envio correos sin html o imágenes si envían normal. Es de anotar que si el correo con html es enviado a un dirección de mi dominio si llega. Gracias por la ayuda.
     
    #1 szuluagaz12, May 3, 2017
    Last edited by a moderator: May 3, 2017
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    The link "
    552 5.2.0 61xkddAcj7V0N :: CPANEL :: Message rejected for spam or virus content ::" itself is quite clearly mentions the issue wit the mail. It has been rejected due to spam or it is identified as virus in it by the remote server..

    Check what content you are sending in your mail..
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    I recommend reporting this issue to your hosting provider (it looks like email is related through GoDaddy's mail relay servers) to have them take a closer look an determine why it was rejected. Other users have reported similar issues:

    cPanel email bounceback - message rejected for spa... - GoDaddy Community

    Thank you.

    Translation:

    Hola,

    Recomiendo informar este problema a su proveedor de alojamiento (parece que el correo electrónico está relacionado a través de los servidores de retransmisión de correo de GoDaddy) para que se echen un vistazo más de cerca y determinar por qué se rechazó. Otros usuarios han informado de problemas similares:

    cPanel email bounceback - message rejected for spa... - GoDaddy Community

    Gracias.
     
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  4. szuluagaz12

    szuluagaz12 Registered

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    All posts that contain HTML format or images are rejected. If it's in plane text it's sent normal. Is there a solution?
     
    #4 szuluagaz12, May 9, 2017
    Last edited by a moderator: May 10, 2017
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Were you able to review my previous response to this thread regarding this topic?

    Thanks!
     
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