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Problema cPanel/WHM 500 Internal Error

Discussion in 'Discusión en Español' started by grodriguez, Jan 11, 2016.

  1. grodriguez

    grodriguez Registered

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    hola amigos del foro, bueno me registré para hacerle una consulta que me tiene con dudas.
    Hace un poco más de una semana que contraté un servicio de VPS y este venia sin cPanel/WHM por lo que instalé la versión trial para probar si lograba crear un script y así luego comprar la licencia.
    Ya despues que instalé cPanel/WHM instalé WHMSonic aquí fue donde ocurrió todo, me empesó a salir el error:

    Code:
    Internal Server Error
    500
    
    No response from subprocess ( (cpanel)): The subprocess reported error number 1 when it ended.
    
    
    cpsrvd/11.52.2.1 Server at jaisus.tal.cl
    
    hay uno que recuerdo que sale algo así: KILL (9)
    
    Después que desintalé WHMSonic funcionó normal hasta hoy que empezó a salir denuevo esos errores.
    
    Despues de desintalar WHMSonic había creado una cuenta en la cual ningún problema hasta que entré en una de las primeras cuentas y empezó a fallar de nuevo el VPS.
    
    Datos Memoria:
    free
                 total       used       free     shared    buffers     cached
    Mem:       1048576     710512     338064       7800          0     546976
    -/+ buffers/cache:     163536     885040
    Swap:      1048576     115388     933188
    
    
    Si me podrían ayudar se los agradecería ya que necesito saber si restaurar el VPS o dejarlo

    Gracias.
     
    #1 grodriguez, Jan 11, 2016
    Last edited by a moderator: Jan 11, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know the output from /usr/local/cpanel/logs/error_log when creating a new account?

    Thank you.

    Translation:

    Hola :)

    ¿Podría hacernos saber la salida de /usr/local/cpanel/logs/error_log cuando se crea una nueva cuenta?

    Gracias.
     
  3. grodriguez

    grodriguez Registered

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    El archivo tiene un tamaño de 2MB así que le mando el link del archivo:
    [Removed]

    agrego que siempre me llegan correos desde el servidor con el siguiente titulo:
    cPanel Monitoring
    [REMOVED] RECOVERED : cphulkd
     
    #3 grodriguez, Jan 11, 2016
    Last edited by a moderator: Jan 11, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Please only past the output that appears when creating the account, as opposed to the entire log file. For example, you can watch the output by running the following command before creating the account:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    Only post the new entries that appear during account creation.

    Thank you.

    Translation:

    Por favor, sólo más allá de la salida que aparece al crear la cuenta, en comparación con el archivo de registro entero. Por ejemplo, se puede ver la salida al ejecutar el siguiente comando antes de crear la cuenta:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    Sólo publicar las nuevas entradas que aparecen durante la creación de la cuenta.

    Gracias.
     
  5. grodriguez

    grodriguez Registered

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    Al ingresar a Create a New Account aparece el siguiente error

    A fatal error or timeout occurred while processing this directive.
    Code:
    Can't fork: Cannot allocate memory at /usr/local/cpanel/Cpanel/SafeRun/Simple.pm line 41.
    at /usr/local/cpanel/Cpanel/SafeRun/Simple.pm line 41.
        Cpanel::SafeRun::Simple::_saferun_r(ARRAY(0x40fb948), 0) called at /usr/local/cpanel/Cpanel/SafeRun/Simple.pm line 79
        Cpanel::SafeRun::Simple::_call_saferun(ARRAY(0x40fb948), 0) called at /usr/local/cpanel/Cpanel/SafeRun/Simple.pm line 86
        Cpanel::SafeRun::Simple::saferun("/sbin/ip", -4, "addr", "show") called at /usr/local/cpanel/Cpanel/IP/Configured.pm line 63
        Cpanel::IP::Configured::getconfiguredips() called at /usr/local/cpanel/Cpanel/DIp/MainIP.pm line 70
        Cpanel::DIp::MainIP::getmainip() called at /usr/local/cpanel/Cpanel/DIp.pm line 316
        Cpanel::DIp::getsharedipslist("root") called at /usr/local/cpanel/Cpanel/DIp.pm line 124
        Cpanel::DIp::_get_resellersips_hash(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/DIp.pm line 113
        Cpanel::DIp::get_available_ips("root") called at whostmgr/bin/whostmgr5.pl line 1856
        main::_createacct_data() called at whostmgr/bin/whostmgr5.pl line 2008
        main::createacct() called at whostmgr/bin/whostmgr5.pl line 247
    
    y al usar ese comando:
    Code:
    [2016-01-12 21:04:17 -0300] warn [cpsrvd] Brute force checking was skipped for the “” from “190.20.190.XX” for the “cpsrvd” service because the system could not connect to cphulkd. at cpsrvd.pl line 5346.
            cpanel::cpsrvd::connect_cphulkd() called at cpsrvd.pl line 5120
            cpanel::cpsrvd::handle_auth() called at cpsrvd.pl line 1087
            cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 890
            cpanel::cpsrvd::script() called at cpsrvd.pl line 379
    [2016-01-12 21:07:19 -0300] warn [cpsrvd] Brute force checking was skipped for the “” from “190.20.190.XX” for the “cpsrvd” service because the system could not connect to cphulkd. at cpsrvd.pl line 5346.
            cpanel::cpsrvd::connect_cphulkd() called at cpsrvd.pl line 5120
            cpanel::cpsrvd::handle_auth() called at cpsrvd.pl line 1087
            cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 890
            cpanel::cpsrvd::script() called at cpsrvd.pl line 379
    Pude crear una cuenta y me aparece esto:
    Code:
    No filesystems with quota detected.
    [2016-01-12 21:28:58 -0300] info [whostmgr5] wwwacct::Notify Notification => gabriel_******@***** via EMAIL [eventimportance => Low (3)]
    y cada X segundos aparece los que sale en el segundo CODE
     
    #5 grodriguez, Jan 12, 2016
    Last edited: Jan 12, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    This message suggests the server is out of memory. Is this a VPS, and if so, are you able to add additional memory to the server or verify if any VPS resource limits have been reached?

    Thank you.

    Translation:

    Este mensaje indica que el servidor está fuera de la memoria. ¿Es esto un VPS, y si es así, ¿eres capaz de añadir memoria adicional al servidor o comprobar si se han alcanzado los límites de recursos VPS?

    Gracias.
     
  7. the_garg

    the_garg Registered

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    Hola, he solucionado dos errores añadiendo más memoria ram y activando las cuotas.

    Ahora me llegan los siguientes correos:

    The service “tailwatchd” appears to be down.
    Server XXXXXX
    Primary IPAddress X.X.X.X
    Service Name tailwatchd
    Service Status failed ⛔
    Notification The service “tailwatchd” appears to be down.
    Service Check Raw Output (XID 8wwvkd) The “tailwatchd” service is down.
    Startup Log [Mon Feb 29 16:35:08 2016] Starting /usr/local/cpanel/libexec/tailwatch/tailwatchd daemon
    Log is at /usr/local/cpanel/logs/tailwatchd_log
    Memory Information
    Used 1.26 GB
    Available 757 MB
    Installed 2 GB
    Load Information 0.77 1.81 2.37
    Uptime 5 days, 15 hours, 28 minutes, and 22 seconds
    IOStat Information avg-cpu: %user %nice %system %iowait %steal %idle 8.68 0.08 1.85 0.17 0.00 89.21 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn
    Top Processes
    PID
    Owner CPU% Memory % Command
    5194 sp 5.07 0.23 /home/acc/radio/autodj/sc_trans /home/acc/servidores/srv2/configs/sc_trans.conf
    5163 sp 4.91 0.15 /home/acc/radio/autodj/sc_trans /home/acc/servidores/srv1/configs/sc_trans.conf
    23314 root 3.16 0.28 /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/libexec/tailwatch/tailwatchd --start
    23304 root 2.65 1.16 /usr/local/cpanel/scripts/restartsrv_tailwatchd
    23327 root 2.27 0.22 /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/bin/fetch_cpconf_value tailwatchd_max_fd
    Configure Monitor Settings:

    This notice was generated “Tuesday, March 1, 2016 7:35:04 PM UTC”.


    Do not reply to this automated message.
     
    #7 the_garg, Mar 1, 2016
    Last edited by a moderator: Mar 1, 2016
  8. albagarcia

    albagarcia Member

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    Hola! Que tal todo?

    Debes desactivar tailwatchd y volver a activarlo. Si no te ha servidor, prueba a reinstalar WHM de serie con el comando /scripts/upcp --force

    NOTA: reinstalar no implica que pierdas los archivos.

    Espero que esto te ayude.
     
    #8 albagarcia, Mar 11, 2016
    Last edited by a moderator: Mar 14, 2016
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    It's possible the notification you received happened when rebooting the system to add more memory. Let us know if the notification continues to occur.

    Thank you.

    Translation:

    Es posible la notificación que recibió sucedió al reiniciar el ordenador para añadir más memoria. Háganos saber si la notificación se sigue produciendo.

    Gracias.
     
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