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Problema RoundCube

Discussion in 'Discusión en Español' started by ksgalicia, Sep 13, 2016.

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  1. ksgalicia

    ksgalicia Well-Known Member

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    ¡Hola!

    ¿Por qué cada vez que entro en RoundCube cualquier cuenta de correo quiero eliminar un email siempre me salta un popup: "connection error (failed to reach the server)"?

    Gracias!
     
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    #1 ksgalicia, Sep 13, 2016
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    What error are you getting in cPanel error logs ?


    Translate

    ¿Qué error es usted que consigue en los registros de error de cPanel?
     
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    #2 24x7server, Sep 13, 2016
  3. ksgalicia

    ksgalicia Well-Known Member

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    En el registro de cPanel no hay errores relacionados con RoundCube. Veo la versión instalada es 1.1.4 y hay una versión nueva, la 1.2.1 que tiene importantes mejoras Changelog · roundcube/roundcubemail Wiki · GitHub

    ¿Para cuándo la actualización en cPanel & WHM?

    Gracias!
     
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    #3 ksgalicia, Sep 13, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    I've seen this happen due to issues with FPM. Please run the following command and let us know if the issue persists:

    Code:
    /scripts/restartsrv_cpanel_php_fpm restart
    If it does address the issue, please let us know the output from the following command:

    Code:
    cat /usr/local/cpanel/version
    Thank you.

    Translation:

    Hola,

    He visto que esto suceda debido a problemas con FPM. Por favor, ejecute el comando siguiente y háganos saber si el problema persiste:

    Code:
    /scripts/restartsrv_cpanel_php_fpm restart
    Si lo hace tratar el tema, por favor sepamos la salida del siguiente comando:

    Code:
    cat /usr/local/cpanel/version
    Gracias.
     
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    #4 cPanelMichael, Sep 21, 2016
  5. ksgalicia

    ksgalicia Well-Known Member

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    Te cuento:

    El servicio "cpanel_php_fpm" estaba desactivado y ahora está activado... ¿Qué debería hacer con esto?

    La versión actual de cpanel es 11.58.0.30

    Gracias
     
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    #5 ksgalicia, Sep 26, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.

    Translation:

    Hola,

    ¿Podría abrir un ticket de soporte por el enlace en mi firma para que podamos echar un vistazo más de cerca? Puede publicar el número de entradas aquí para que podamos actualizar este hilo con el resultado.

    Gracias.
     
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    #6 cPanelMichael, Sep 28, 2016
  7. ksgalicia

    ksgalicia Well-Known Member

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    Acabo de crear un ticket! Support Request ID is: 7731373
     
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    #7 ksgalicia, Sep 29, 2016
  8. ksgalicia

    ksgalicia Well-Known Member

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    Hola!

    Ya está solucionado el problema. Consistía en migrar la BD de RoundCube a SQLlite. Algo falla con MySQL (caso misterioso).

    Saludos!
     
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    #8 ksgalicia, Oct 2, 2016
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

    Translation:

    Estoy feliz de ver el problema ya se ha resuelto. Gracias por la actualización con el resultado que usted.
     
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    #9 cPanelMichael, Oct 4, 2016
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