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Problemas con Awstats no se actualiza hace 1 mes

Discussion in 'Discusión en Español' started by AlexSalabert, Nov 3, 2018.

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  1. AlexSalabert

    AlexSalabert Registered

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    Hola buenos días,

    tengo un problema con Awstats en cPanel, no se actualizan los datos de estadísticas desde hace 1 mes, solamente este problema lo tengo localizado en un solo dominio de un cliente, en todos los demás dominios funciona bien.

    He configurado desde whm para que los clientes puedan actualizar las estadísticas manualmente, pero aun que se actualicen manualmente, los datos que muestran de octubre y noviembre son 0.

    adjunto una captura.

    Haber si me podéis ayudar a encontrar solución a este problema.

    Un saludo.
     

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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello @AlexSalabert,

    Can you run the following command via SSH as the root user and let us know of the output?

    Code:
    /scripts/runweblogs $username
    Replace $username with the cPanel username of the affected account.

    Thank you.

    Translation:

    Hola @AlexSalabert,

    ¿Puede ejecutar el siguiente comando a través de SSH como usuario root y notificarnos el resultado?

    Code:
    /scripts/runweblogs $username
    Reemplace $ username con el nombre de usuario de cPanel de la cuenta afectada.

    Gracias.
     
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  3. AlexSalabert

    AlexSalabert Registered

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    Hola Michael,
    este es el resultado que me da al ejecutar el comando que me has mencionado.

    Code:
    [email protected] [~]# /scripts/runweblogs $mmextraescolars
    Log checker loaded ok..
    What user's logs did you want to update? mmextraescolars
    ==> cPanel Log Daemon version 26.0
    [2018-11-12 21:48:02 +0100] [sepxferlog]
    [2018-11-12 21:48:02 +0100] [sepxferlog] complete
    [2018-11-12 21:48:02 +0100] Processing mmextraescolars...
    [2018-11-12 21:48:02 +0100] Run Logs domain: mmextraescolars.tld BW Limit: 0 Domains: [mmextraescolars.tld]
    [2018-11-12 21:48:02 +0100] Process bandwidth for mmextraescolars
    [2018-11-12 21:48:02 +0100] Disk Usage for mmextraescolars on /dev/simfs (424304/0)
    [2018-11-12 21:48:02 +0100] Archive Status for mmextraescolars: 1
    [2018-11-12 21:48:02 +0100] Skipping mmextraescolars, no activity since 0 [Thu Jan  1 01:00:00 1970] (domains:2 domains)
    [2018-11-12 21:48:02 +0100] The system has archived any ModSecurity logs.
    [2018-11-12 21:48:02 +0100] Complete
    a día de hoy todavía no sé a solucionado el problema de las estadísticas, es más le esta sucediendo a más clientes y continuan en valor 0.

    Un saludo.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello @AlexSalabert,

    Can you open a support ticket so we can take a closer look? You can post the ticket number here and we'll update this thread with the outcome.

    Thank you.

    Translation:

    Hola @AlexSalabert,

    ¿Puedes abrir un ticket de soporte para que podamos echar un vistazo más de cerca? Puede publicar el número del boleto aquí y actualizaremos este hilo con el resultado.

    Gracias.
     
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  5. AlexSalabert

    AlexSalabert Registered

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    Hola Michael, el numero de ticket es: 10715669

    Un saludo.
    Alex.
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello,

    To update, it looks like Apache was not logging activity to the domain access logs. Rebuilding the Apache configuration addressed the issue:

    Code:
    /scripts/rebuildhttpdconf
    Note: The affected system uses EasyApache 3 (close to end-of-life status).

    Thank you.

    Translation:

    Hola,

    Para actualizar, parece que Apache no estaba registrando la actividad en los registros de acceso al dominio. La reconstrucción de la configuración de Apache solucionó el problema:

    [CÓDIGO] / scripts / rebuildhttpdconf [/ CÓDIGO]

    Nota: el sistema afectado utiliza EasyApache 3 (cerca del estado de finalización de la vida útil).

    Gracias.
     
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