Cristhian

Member
Jul 18, 2016
5
1
3
Ecuador
cPanel Access Level
Root Administrator
Hola a todos;

Estoy tratando de generar una copia de seguridad completa desde el cpanel y enviarlo mediante FTP remoto a otro servidor pero me genera el siguiente error:

No se puede crear la copia de seguridad
Fileman::fullbackup failed: Can't call method "login" on an undefined value

Gracias de antemano.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,234
363
cPanel Access Level
DataCenter Provider
Twitter
Hello,

Could you let us know of any output to /usr/local/cpanel/logs/error_log when this happens?

Thank you.

Translation:

Hola,

¿Podría informarnos de cualquier salida a /usr/local/cpanel/logs/error_log cuando esto ocurra?

Gracias.
 

Cristhian

Member
Jul 18, 2016
5
1
3
Ecuador
cPanel Access Level
Root Administrator
Hola;

Si efectivamente cuando revisé mostraba un error con el tema aqui detalado en la parte inferior, disculpas por no enviar el log:oops:.

eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327
Template::Context::process(Template::Context=HASH(0x2bddbb8), Template::Document=HASH(0x2c63c38)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
Template::Service::process(Template::Service=HASH(0x2bdd780), "/usr/local/cpanel/base/frontend/paper_lantern/backup/wizard-d"..., HASH(0x2bd18a0)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64
Template::process(Template=HASH(0x2bdd3e0), "/usr/local/cpanel/base/frontend/paper_lantern/backup/wizard-d"..., HASH(0x2bd18a0), SCALAR(0x17ea208)) called at /usr/local/cpanel/Cpanel/Template.pm line 524
Cpanel::Template::process_template("cpanel", HASH(0x2bd18a0), HASH(0x180a248)) called at cpanel.pl line 1025
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/backup/wizard-d"..., 1) called at cpanel.pl line 4564
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 858
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/backup/wizard-dofullbackup.html.tt") called at cpanel.pl line 273
warn [cpanel] Can't call method "login" on an undefined value
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,234
363
cPanel Access Level
DataCenter Provider
Twitter
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.

Translation:

Hola,

¿Podrías abrir un ticket de soporte usando el enlace en mi firma para que podamos echar un vistazo más de cerca?

Gracias.