Problemas en el Fileman::fullbackup

[Cristhian]

Hola a todos;

Estoy tratando de generar una copia de seguridad completa desde el cpanel y enviarlo mediante FTP remoto a otro servidor pero me genera el siguiente error:

No se puede crear la copia de seguridad
Fileman::fullbackup failed: Can't call method "login" on an undefined value

Gracias de antemano.

 

[cPanelMichael]

Hello,

Could you let us know of any output to /usr/local/cpanel/logs/error_log when this happens?

Thank you.

Translation:

Hola,

¿Podría informarnos de cualquier salida a /usr/local/cpanel/logs/error_log cuando esto ocurra?

Gracias.

 

[Cristhian]

Hola;

Si efectivamente cuando revisé mostraba un error con el tema aqui detalado en la parte inferior, disculpas por no enviar el log.

eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327
Template::Context::process(Template::Context=HASH(0x2bddbb8), Template::Document=HASH(0x2c63c38)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
Template::Service::process(Template::Service=HASH(0x2bdd780), "/usr/local/cpanel/base/frontend/paper_lantern/backup/wizard-d"..., HASH(0x2bd18a0)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64
Template::process(Template=HASH(0x2bdd3e0), "/usr/local/cpanel/base/frontend/paper_lantern/backup/wizard-d"..., HASH(0x2bd18a0), SCALAR(0x17ea208)) called at /usr/local/cpanel/Cpanel/Template.pm line 524
Cpanel::Template::process_template("cpanel", HASH(0x2bd18a0), HASH(0x180a248)) called at cpanel.pl line 1025
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/backup/wizard-d"..., 1) called at cpanel.pl line 4564
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 858
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/backup/wizard-dofullbackup.html.tt") called at cpanel.pl line 273
warn [cpanel] Can't call method "login" on an undefined value

 

[cPanelMichael]

Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.

Translation:

Hola,

¿Podrías abrir un ticket de soporte usando el enlace en mi firma para que podamos echar un vistazo más de cerca?

Gracias.