The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problems after 11.36 update

Discussion in 'General Discussion' started by Toufick, Mar 12, 2013.

  1. Toufick

    Toufick Member

    Joined:
    Mar 12, 2013
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Hi

    Cpanel tried an auto update on my vrtual server and since, I have no access to WHM and Cpanel

    I received and email with these logs

    Please help !

    Code:
    [20130312.115325]   cpanel-perl-514-String-ToIdentifier-EN-0.07-1.cp1136.x86_64.rpm already downloaded
    [20130312.115325]   cpanel-perl-514-Dist-Zilla-4.300020-1.cp1136.x86_64.rpm already downloaded
    [20130312.115325]   cpanel-perl-514-XML-DOM-1.44-1.cp1136.x86_64.rpm already downloaded
    [20130312.115325]   All files Staged
    [20130312.115325]   Testing if the newly downloaded RPMS can be installed without conflict
    [20130312.115325]   Testing RPM transaction
    [20130312.115325]   error: Failed dependencies:
    [20130312.115325] 	cpanel-mysql-libs >= 5.0.92 is needed by cpanel-perl-514-DBD-mysql-4.021-1.cp1136.x86_64
    [20130312.115325] 	cpanel-mysql-libs >= 5.0.95 is needed by cpanel-php53-5.3.17-2.cp1136.x86_64
    [20130312.115325] W Exit Code: 254
    [20130312.115325] ***** FATAL: Test install failed: error: Failed dependencies:
    [20130312.115325] 	cpanel-mysql-libs >= 5.0.92 is needed by cpanel-perl-514-DBD-mysql-4.021-1.cp1136.x86_64
    [20130312.115325] 	cpanel-mysql-libs >= 5.0.95 is needed by cpanel-php53-5.3.17-2.cp1136.x86_64
    [20130312.115325]   The Administrator will be notified to review this output when this script completes
    [20130312.115325] ***** FATAL: Error testing if the RPMs will install: Died at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 849.
    [20130312.115325]   see http://go.cpanel.net/rpmcheckfailed for more information
    [20130312.115325]   The Administrator will be notified to review this output when this script completes
    [20130312.115325] E Detected events which require user notification during updatenow. Will send iContact the log
     
  2. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    Please open a ticket using the link in my signature and post the # here.
     
  3. Toufick

    Toufick Member

    Joined:
    Mar 12, 2013
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Thanks for prompt reply
    I'm not authorized to give root pass
    I appreciate if you could guide me do something
    Thanks
     
  4. Toufick

    Toufick Member

    Joined:
    Mar 12, 2013
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Still cannot access cpanel and WHM
    This last update caused different prblems on all my VPS !!
    I used to see this on plesk not on cpanel !!
     
  5. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    We cannot help you if you won't let us look at the problem. We don't have enough information to provide a fix beyond following the steps in the output: http://go.cpanel.net/rpmcheckfailed .

    You can submit a support ticket without providing cPanel the password as we do have the option to use ssh keys instead.
     
  6. Toufick

    Toufick Member

    Joined:
    Mar 12, 2013
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I have just opened this ticket : 3863087
    As you know, I have no access to WHM to add ssh key and when I use this command line
    /root/.ssh/authorized_keys
    I get : No such file or directory
     
  7. Toufick

    Toufick Member

    Joined:
    Mar 12, 2013
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I used another method AUTOMATED SCRIPTS which worked

    Ticket number 3863087
     
Loading...

Share This Page