Toufick

Member
Mar 12, 2013
7
0
1
cPanel Access Level
Website Owner
Hi

Cpanel tried an auto update on my vrtual server and since, I have no access to WHM and Cpanel

I received and email with these logs

Please help !

Code:
[20130312.115325]   cpanel-perl-514-String-ToIdentifier-EN-0.07-1.cp1136.x86_64.rpm already downloaded
[20130312.115325]   cpanel-perl-514-Dist-Zilla-4.300020-1.cp1136.x86_64.rpm already downloaded
[20130312.115325]   cpanel-perl-514-XML-DOM-1.44-1.cp1136.x86_64.rpm already downloaded
[20130312.115325]   All files Staged
[20130312.115325]   Testing if the newly downloaded RPMS can be installed without conflict
[20130312.115325]   Testing RPM transaction
[20130312.115325]   error: Failed dependencies:
[20130312.115325] 	cpanel-mysql-libs >= 5.0.92 is needed by cpanel-perl-514-DBD-mysql-4.021-1.cp1136.x86_64
[20130312.115325] 	cpanel-mysql-libs >= 5.0.95 is needed by cpanel-php53-5.3.17-2.cp1136.x86_64
[20130312.115325] W Exit Code: 254
[20130312.115325] ***** FATAL: Test install failed: error: Failed dependencies:
[20130312.115325] 	cpanel-mysql-libs >= 5.0.92 is needed by cpanel-perl-514-DBD-mysql-4.021-1.cp1136.x86_64
[20130312.115325] 	cpanel-mysql-libs >= 5.0.95 is needed by cpanel-php53-5.3.17-2.cp1136.x86_64
[20130312.115325]   The Administrator will be notified to review this output when this script completes
[20130312.115325] ***** FATAL: Error testing if the RPMs will install: Died at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 849.
[20130312.115325]   see http://go.cpanel.net/rpmcheckfailed for more information
[20130312.115325]   The Administrator will be notified to review this output when this script completes
[20130312.115325] E Detected events which require user notification during updatenow. Will send iContact the log
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,488
35
158
cPanel Access Level
DataCenter Provider
Hi

Cpanel tried an auto update on my vrtual server and since, I have no access to WHM and Cpanel

I received and email with these logs

Please help !

Code:
[20130312.115325]   cpanel-perl-514-String-ToIdentifier-EN-0.07-1.cp1136.x86_64.rpm already downloaded
[20130312.115325]   cpanel-perl-514-Dist-Zilla-4.300020-1.cp1136.x86_64.rpm already downloaded
[20130312.115325]   cpanel-perl-514-XML-DOM-1.44-1.cp1136.x86_64.rpm already downloaded
[20130312.115325]   All files Staged
[20130312.115325]   Testing if the newly downloaded RPMS can be installed without conflict
[20130312.115325]   Testing RPM transaction
[20130312.115325]   error: Failed dependencies:
[20130312.115325] 	cpanel-mysql-libs >= 5.0.92 is needed by cpanel-perl-514-DBD-mysql-4.021-1.cp1136.x86_64
[20130312.115325] 	cpanel-mysql-libs >= 5.0.95 is needed by cpanel-php53-5.3.17-2.cp1136.x86_64
[20130312.115325] W Exit Code: 254
[20130312.115325] ***** FATAL: Test install failed: error: Failed dependencies:
[20130312.115325] 	cpanel-mysql-libs >= 5.0.92 is needed by cpanel-perl-514-DBD-mysql-4.021-1.cp1136.x86_64
[20130312.115325] 	cpanel-mysql-libs >= 5.0.95 is needed by cpanel-php53-5.3.17-2.cp1136.x86_64
[20130312.115325]   The Administrator will be notified to review this output when this script completes
[20130312.115325] ***** FATAL: Error testing if the RPMs will install: Died at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 849.
[20130312.115325]   see http://go.cpanel.net/rpmcheckfailed for more information
[20130312.115325]   The Administrator will be notified to review this output when this script completes
[20130312.115325] E Detected events which require user notification during updatenow. Will send iContact the log
Please open a ticket using the link in my signature and post the # here.
 

Toufick

Member
Mar 12, 2013
7
0
1
cPanel Access Level
Website Owner
Still cannot access cpanel and WHM
This last update caused different prblems on all my VPS !!
I used to see this on plesk not on cpanel !!
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,488
35
158
cPanel Access Level
DataCenter Provider
We cannot help you if you won't let us look at the problem. We don't have enough information to provide a fix beyond following the steps in the output: http://go.cpanel.net/rpmcheckfailed .

You can submit a support ticket without providing cPanel the password as we do have the option to use ssh keys instead.
 

Toufick

Member
Mar 12, 2013
7
0
1
cPanel Access Level
Website Owner
I have just opened this ticket : 3863087
As you know, I have no access to WHM to add ssh key and when I use this command line
/root/.ssh/authorized_keys
I get : No such file or directory