Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Problems creating mail accounts

Discussion in 'E-mail Discussion' started by Belaird, Feb 14, 2011.

  1. Belaird

    Belaird Well-Known Member

    Joined:
    Jun 24, 2004
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    156
    Recently I notice that when I go to create a mail account the the script goes into lala land and never completes.
    If I stop the browser load or change screens, the email account looks to be created, but now I have this entry at the bottom of my list of mail accounts, and it cannot be deleted.

    undefined NaN / undefined MB
    NaN

    Change
    Password Change
    Quota Delete
    More
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Hello Belaird,

    Are you using a theme that is customized and not x3 theme? If so, can you please change to x3 theme or a non-customized theme and re-try creating email accounts?

    Otherwise, please try a forced cPanel update on your machine:

    Code:
    /scripts/upcp --force
    Next, which browser are you using at the time of the email account creation? Can you try a different browser and let us know the results for each browser type?

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Belaird

    Belaird Well-Known Member

    Joined:
    Jun 24, 2004
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    156
    Looks like updating my themes resolved the problems. Thanks
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice