Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Problems Creating subdomains

Discussion in 'General Discussion' started by eddiemalar, Nov 13, 2010.

  1. eddiemalar

    eddiemalar Member

    Joined:
    Nov 6, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    I have problems trying to create new subdomains, the process is carried out correctly, create the folder for the subdomain and I get the confirmation of the creation. I can access the subdomain via the URL to the folder (eg http://dominio.com/subdominio), but I can not access it via the url that should be generated for the same (eg http://subdominio . dominio.com) :mad:

    the same happens when I add new domains to WHM, until I restart the named, domains are not found, even though they are generated DNS zones properly.

    ... someone knows where is the problem, I have my own server and access to WHM ...

    Thanks a lot for your help :)
     
    #1 eddiemalar, Nov 13, 2010
    Last edited: Nov 13, 2010
  2. GaryT

    GaryT Well-Known Member

    Joined:
    May 19, 2010
    Messages:
    320
    Likes Received:
    3
    Trophy Points:
    68
    This could be a problem on your end, Maybe some of your DNS has not updated, The first thing you should do is try accessing it via proxy to make sure its changed before fiddling with settings.

    Try restarting the DNS server via WHM > Restart Services > DNS

    But to me it does seem like the issue is with your connection and not the server.
     
    #2 GaryT, Nov 14, 2010
  3. eddiemalar

    eddiemalar Member

    Joined:
    Nov 6, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    GaryT... When I restart the DNS server from WHM, subdomains begin to resolve correctly and can access them without problems. But this is a BIG problem, I have several clients and I can not constantly be aware of if they create a new subdomain or not to restart the dns for the new areas work correctly ....

    I need a resolution to this problem, I tried a forced update of cpanel / whm and the conflict remains unchanged, previously functioned well and had no problems, but a little over a month since I encounter this problem and it seems NOT resolved.

    Thank you very much for attending my post.
     
    #3 eddiemalar, Nov 14, 2010
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Please open a ticket so we can see what is happening here. The only idea I have right now for it would be that someone has set in Tweak Settings > "BIND deferred restart time" a time interval and so bind isn't restarting automatically. If that isn't the case, then you might want to tail the logs when creating an addon or subdomain to see if there are any errors for cPanel:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    Also, enable verbose logging in Tweak settings:

    Code:
    Log dnsadmin requests
    At that point, you can again create an addon or subdomain and then check this log:

    Code:
    tail -f /usr/local/cpanel/logs/dnsadmin.log
    Finally, you may also want to check both /var/log/messages for the DNS logs and /var/named/data/named.run (if that even exists on your machine).

    Again, though, it's probably best to just open a ticket. You can do that either using the link in my signature or using WHM > Support Center > Contact cPanel
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelTristan, Nov 14, 2010
  5. eddiemalar

    eddiemalar Member

    Joined:
    Nov 6, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    Excellent support ... thank you very much ... was indeed a problem of deferred restart BIND configuration time, we had activated a certain time understanding that if we did not BIND never be resumed.

    Problem solved, thank you very much for your help
     
    #5 eddiemalar, Nov 14, 2010
(You must log in or sign up to post here.)
Loading...
Similar Threads - Problems Creating subdomains
  1. Kelemvor

    Creating a subdomain but having problems

    Kelemvor, Sep 4, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    690
    cPanelMichael
    Sep 6, 2017
  2. tomasian

    Problems creating subdomain

    tomasian, Apr 20, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    558
    cPanelMichael
    Apr 20, 2017
  3. Richard Powell

    Email startup before timezone set creating problems

    Richard Powell, Oct 11, 2016, in forum: E-mail Discussion
    Replies:
    2
    Views:
    816
    cPanelMichael
    Oct 12, 2016
  4. Elliot Hagerty

    Outgoing SPAM Email Problems

    Elliot Hagerty, Aug 17, 2018 at 6:05 AM, in forum: E-mail Discussion
    Replies:
    3
    Views:
    50
    cPanelLauren
    Aug 17, 2018 at 2:15 PM
  5. thomsany

    Problems with OSX Mail

    thomsany, Jul 27, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    332
    cPanelMichael
    Jul 27, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice