Problems installing an SSL certificate.

[luizhenrique]

Hello friends,

I made the purchase of a RapidSSL certificate ssl in, when I generated Signing Request, put a company email, then send the Certificate Signing Request (CSR) for them and they returned me a Signed Certificate, but does not work, I noticed that the e-mail key contact is different from what I have and RapidSSL certificate issued by, is that why not work?

If I generate a new key can work? how can I do?

Thank you.

 

[cPanelTristan]

Have you tried to contact RapidSSL about the issue to ask them this question?

 

[luizhenrique]

Hello, who sold me the certificate was Dynadot, I contacted them but he only replied that I should use the root CA bundle, already tried everything but it did not work, I try to talk to staff RapidSSL then.

But still do not understand how the process of installing the certificate, Dynadot gave me a certificate I need to paste it in the field of CRT or key?

thanks

 

[cPanelTristan]

The certificate would be pasted into the crt field as that's the certificate that you have.

 

[luizhenrique]

The Dynadot gave me a certificate, Signed Certificate - what do I do? I have a key on my server and have the ca bundle how do I install it now? this very confusing.

Please help me.

 

[cPanelMichael]

Hello

If you have access to Web Host Manager, you can use the following guide to install the certificate:

Installing a certificate via WHM

If you only have access to cPanel, you can use this guide:

Add a Certificate

If you continue to experience trouble installing the certificate, please contact your web hosting provider for assistance. Or, if you have root access to the server, you can submit a ticket with us via:

Submit A Ticket

Thank you.

 

[luizhenrique]

Hi friends, I could understand how it works and get
I install my certificate.

But I discovered that the RapidSSL SSL does not work in google chrome, and accessing the site via google chrome says the site uses encryption behind a 3.0, I noticed that the best is TLS 3.3 is this correct?

I'll have to buy an SSL 3.3 (TLS 1.0) for more security and stop this message?

thanks

 

[luizhenrique]

Hello, problem solved

Everything is correct now.

I think the browser was showing an old message, because after
clear the cache again showed the correct code and now using this
TLS 1.0

Thank you all.