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Problems receiving email from some servers

Discussion in 'E-mail Discussion' started by arthurfrancioni, Apr 9, 2014.

  1. arthurfrancioni

    arthurfrancioni Registered

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    Hello guys,
    I am having problems receiving email from some servers.
    If I send email from my server to other servers, they receive correctly but when they send to my server, I do not receive.
    Realized tests of transmission gmail and hotmail to my server and is receiving correctly.
    I checked if the domains are involved in some blacklist, but it's all right.

    Configured cPanel / WHM on a VPS Digital ocean, everything is working perfectly, the only problem is the e-mail.

    For test, I created a new account with a new domain, to my surprise, everything is working with this account.

    Note: When I installed cpanel / whm in my server, I used the domain that the email is not working to set the hostname.

    Anyone have any suggestions for settings?

    Appreciate the cooperation.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please make sure the hostname of your server is updated to meet these requirements:

    Search /var/log/exim_mainlog and /var/log/exim_rejectlog using "grep" or "exigrep" for the domain name that is unable to send email to your server. Look to see if there are any specific rejection messages. EX:

    Code:
    exigrep domain /var/log/exim_mainlog
    Thank you.
     
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