Problems restoring email backup

[Luiz Guilherme]

I did the transfer of the emails from the Cpanel that I had in the hostgator to godaddy via FTP, I saw in some forums that people had gotten without problems, but when doing the restoration on my new Godaddy server I get this problem when loading the webmail:

Erro no Servidor: STATUS: Internal error occurred. Refer to server log for more information. [2018-09-24 15:41:39] (0.136 + 0.000 + 0.135 secs).

A fatal error or timeout occurred while processing this directive. [close]

Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x32ed9b8)) failed: “/usr/bin/doveadm” relatou o código de erro “75” quando foi encerrado: doveadm([email protected]): Error: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
doveadm([email protected]): Error: Mailbox INBOX: Failed to lookup mailbox status: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
]
    [TEXT]=[]
 at cpanel.pl line 1030.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/manage_dis"..., 1) called at cpanel.pl line 4290
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 844
    cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/paper_lantern/mail/manage_disk_usage/index.html.tt") called at cpanel.pl line 271

Please guys i need a help, i have 47GB of emails that i need to restore back to my webmail ( now on godaddy )

 

[cPanelLauren]

Hello @Luiz Guilherme

Based on the error you're supplying:

    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x32ed9b8)) failed: “/usr/bin/doveadm” relatou o código de erro “75” quando foi encerrado: doveadm([email protected]): Error: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
doveadm([email protected]): Error: Mailbox INBOX: Failed to lookup mailbox status: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
]

Specifically:

opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm:

It seems to be a permissions error - what are the permissions of /home/gipni555gy05/mail/selection.net.br/marcelo/cur

 

[Luiz Guilherme]

Hello @cPanelLauren ,

Thank you for answering my topic.
I'm sorry, I do not know much about the system but if I can understand how I do it, I think I can do it. How do I see permissions for this folder? Which permission should I configure?

 

[Luiz Guilherme]

Hello @Luiz Guilherme

Based on the error you're supplying:

    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x32ed9b8)) failed: “/usr/bin/doveadm” relatou o código de erro “75” quando foi encerrado: doveadm([email protected]): Error: opendir(/home/gipni555gy05/mail/example.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
doveadm([email protected]): Error: Mailbox INBOX: Failed to lookup mailbox status: opendir(/home/gipni555gy05/mail/example.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
]

Specifically:

opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm:

It seems to be a permissions error - what are the permissions of /home/gipni555gy05/mail/example.net.br/marcelo/cur

I found that on my WHM:

i.gyazo.com/3ce591462a8915e6e5f072a8ce9d7350.png


says:

Rebuild Mail Databases and Fix Permissions
Checking mx configuration for example.domain.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.domain.com.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.net.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.domain.com.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.com.br (gipni555gy05)...[local]...Done
Unable to fix ownership on /home/gipni555gy05/mail/example.net.br/marcelo/cur: currently (689:687), should be (501:501)
Unable to fix ownership on /home/gipni555gy05/mail/example.com.br/fabio/cur/1307478528.H269018P3626.br48.hostgator.com.br,S=42551:2,S: currently (689:687), should be (501:501)

Complete!

I do not know if this tool is what I needed to do but it says it failed to correct just the folder you quoted that needed permission..and now what should I do?

 

[cPanelLauren]

Hi @Luiz Guilherme


You'll need to change the ownership of the directory/files to match your current user/ownership. Can you run the following:

stat /home/gipni555gy05/mail/example.net.br/marcelo/cur

as well as the same command on /home/$user

 

[Luiz Guilherme]

Hi @Luiz Guilherme


You'll need to change the ownership of the directory/files to match your current user/ownership. Can you run the following:

stat /home/gipni555gy05/mail/example.net.br/marcelo/cur

as well as the same command on /home/$user

Hi @cPanelLauren . So i need to do this comand on SSH?

I did not understand which owner I should change...have to be?

 

[cPanelLauren]

Hi @Luiz Guilherme

Yes, you'll need to run the commands over SSH.

Your ownership or UID/GID of the account will not be your email address it will be a username assigned to your hosting account.

Thanks!

 

[Luiz Guilherme]

Hi @Luiz Guilherme

Yes, you'll need to run the commands over SSH.

Your ownership or UID/GID of the account will not be your email address it will be a username assigned to your hosting account.

Thanks!

Thanks @cPanelLauren , so i guess my username is [removed], like on this pic on my WHM: [removed]

 

[cPanelLauren]

Hi @Luiz Guilherme

Please add attachments directly to the thread and please don't link to external sources, we've removed the external link. With that being said yes that is your username. My assumption would be that your username for the folder/data within needs to be changed to match your new username.

chown -R $username:$username /home/$username/mail/example.net.br/

Just replace any instances of $username with your actual username.

 

[Luiz Guilherme]

Hi @Luiz Guilherme

Please add attachments directly to the thread and please don't link to external sources, we've removed the external link. With that being said yes that is your username. My assumption would be that your username for the folder/data within needs to be changed to match your new username.

chown -R $username:$username /home/$username/mail/example.net.br/

Just replace any instances of $username with your actual username.

Thank you @cPanelLauren , it's working but the webmail is being so slow to load the emails, what i can do to try fix it?

 

[cPanelLauren]

Hi @Luiz Guilherme

That would depend on why it's being slow. When you load the inbox do you see any errors logged to the maillog? You can find it at

/var/log/maillog

Any output relevant to the issue would be helpful.

Thanks!