Problems restoring email backup

Sep 24, 2018
15
0
1
Brasil
cPanel Access Level
Root Administrator
I did the transfer of the emails from the Cpanel that I had in the hostgator to godaddy via FTP, I saw in some forums that people had gotten without problems, but when doing the restoration on my new Godaddy server I get this problem when loading the webmail:
Code:
Erro no Servidor: STATUS: Internal error occurred. Refer to server log for more information. [2018-09-24 15:41:39] (0.136 + 0.000 + 0.135 secs).

A fatal error or timeout occurred while processing this directive. [close]

Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x32ed9b8)) failed: “/usr/bin/doveadm” relatou o código de erro “75” quando foi encerrado: doveadm([email protected]): Error: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
doveadm([email protected]): Error: Mailbox INBOX: Failed to lookup mailbox status: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
]
    [TEXT]=[]
 at cpanel.pl line 1030.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/manage_dis"..., 1) called at cpanel.pl line 4290
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 844
    cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/paper_lantern/mail/manage_disk_usage/index.html.tt") called at cpanel.pl line 271
Please guys i need a help, i have 47GB of emails that i need to restore back to my webmail ( now on godaddy )
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,266
313
Houston
Hello @Luiz Guilherme

Based on the error you're supplying:
Code:
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x32ed9b8)) failed: “/usr/bin/doveadm” relatou o código de erro “75” quando foi encerrado: doveadm([email protected]): Error: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
doveadm([email protected]): Error: Mailbox INBOX: Failed to lookup mailbox status: opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
]
Specifically:

Code:
opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm:
It seems to be a permissions error - what are the permissions of /home/gipni555gy05/mail/selection.net.br/marcelo/cur
 
Sep 24, 2018
15
0
1
Brasil
cPanel Access Level
Root Administrator
Hello @Luiz Guilherme

Based on the error you're supplying:
Code:
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x32ed9b8)) failed: “/usr/bin/doveadm” relatou o código de erro “75” quando foi encerrado: doveadm([email protected]): Error: opendir(/home/gipni555gy05/mail/example.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
doveadm([email protected]): Error: Mailbox INBOX: Failed to lookup mailbox status: opendir(/home/gipni555gy05/mail/example.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm: /home/gipni555gy05/mail/example.net.br/marcelo/cur, we're not in group 687)
]
Specifically:

Code:
opendir(/home/gipni555gy05/mail/selection.net.br/marcelo/cur) failed: Permission denied (euid=501(gipni555gy05) egid=501(gipni555gy05) missing +r perm:
It seems to be a permissions error - what are the permissions of /home/gipni555gy05/mail/example.net.br/marcelo/cur

I found that on my WHM:

i.gyazo.com/3ce591462a8915e6e5f072a8ce9d7350.png


says:
Code:
Rebuild Mail Databases and Fix Permissions
Checking mx configuration for example.domain.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.domain.com.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.net.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.domain.com.br (gipni555gy05)...[auto]...Done
Checking mx configuration for example.com.br (gipni555gy05)...[local]...Done
Unable to fix ownership on /home/gipni555gy05/mail/example.net.br/marcelo/cur: currently (689:687), should be (501:501)
Unable to fix ownership on /home/gipni555gy05/mail/example.com.br/fabio/cur/1307478528.H269018P3626.br48.hostgator.com.br,S=42551:2,S: currently (689:687), should be (501:501)

Complete!
I do not know if this tool is what I needed to do but it says it failed to correct just the folder you quoted that needed permission..and now what should I do?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,266
313
Houston
Hi @Luiz Guilherme


You'll need to change the ownership of the directory/files to match your current user/ownership. Can you run the following:

Code:
stat /home/gipni555gy05/mail/example.net.br/marcelo/cur
as well as the same command on /home/$user
 
Sep 24, 2018
15
0
1
Brasil
cPanel Access Level
Root Administrator
Hi @Luiz Guilherme


You'll need to change the ownership of the directory/files to match your current user/ownership. Can you run the following:

Code:
stat /home/gipni555gy05/mail/example.net.br/marcelo/cur
as well as the same command on /home/$user
Hi @cPanelLauren . So i need to do this comand on SSH?

I did not understand which owner I should change...have to be?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,266
313
Houston
Hi @Luiz Guilherme

Yes, you'll need to run the commands over SSH.

Your ownership or UID/GID of the account will not be your email address it will be a username assigned to your hosting account.

Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,266
313
Houston
Hi @Luiz Guilherme

Please add attachments directly to the thread and please don't link to external sources, we've removed the external link. With that being said yes that is your username. My assumption would be that your username for the folder/data within needs to be changed to match your new username.

Code:
chown -R $username:$username /home/$username/mail/example.net.br/
Just replace any instances of $username with your actual username.
 
Sep 24, 2018
15
0
1
Brasil
cPanel Access Level
Root Administrator
Hi @Luiz Guilherme

Please add attachments directly to the thread and please don't link to external sources, we've removed the external link. With that being said yes that is your username. My assumption would be that your username for the folder/data within needs to be changed to match your new username.

Code:
chown -R $username:$username /home/$username/mail/example.net.br/
Just replace any instances of $username with your actual username.
Thank you @cPanelLauren , it's working but the webmail is being so slow to load the emails, what i can do to try fix it?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,266
313
Houston
Hi @Luiz Guilherme

That would depend on why it's being slow. When you load the inbox do you see any errors logged to the maillog? You can find it at
Code:
/var/log/maillog
Any output relevant to the issue would be helpful.

Thanks!