The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problems sending email outside domain

Discussion in 'E-mail Discussions' started by s37n, May 25, 2011.

  1. s37n

    s37n Active Member

    Joined:
    May 22, 2011
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    Hello,

    I'm having a little problem with my email. I can login to the test account via webmail, and send email to the test account, but can't seem to be able to send to my gmail account. I setup the test account on my phone, and it receives the test messages for the test account, so it seems to be getting outside the server. Any thoughts?
     
  2. s37n

    s37n Active Member

    Joined:
    May 22, 2011
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    Also; I've tried both server types, and rebooted all the services already, and that didn't seem to change anything.
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Do you have access to the exim logs to check them in root SSH? If you do, then try the following to see what it happening when sending to gmail:

    Code:
    exigrep username@gmail.com /var/log/exim_mainlog
    Please replace username@gmail.com with the gmail email account that is being used to send to from the server.
     
  4. s37n

    s37n Active Member

    Joined:
    May 22, 2011
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    how do i save that file to txt, so i can upload it you? i ran the command in ssh, but couldn't figure out how to copy and paste it from ssh
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    You should simply be able to highlight the text and copy it. What SSH client are you using? It really shouldn't be so much content output to need to put it into a text file.
     
  6. s37n

    s37n Active Member

    Joined:
    May 22, 2011
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Google is refusing connection from the server per the error message:

    Of note, I changed the username above to not be your email address so that it cannot be harvested by spammers.
     
  8. s37n

    s37n Active Member

    Joined:
    May 22, 2011
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    excuse my ignorance, but what do i do for that?
     
  9. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    We could try to troubleshoot it via the ticket system to see if there's anything on your machine causing it, but if it ends up being due to google blocking you for some reason, then you'd have to contact them about it. You can open up a ticket using WHM > Support Center > Contact cPanel or via the link in my signature.
     
  10. s37n

    s37n Active Member

    Joined:
    May 22, 2011
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    #10 s37n, May 26, 2011
    Last edited: May 26, 2011
Loading...

Share This Page