Problems with AutoSSL Renewal

Hi,

I am having an issue with the AutoSSL certificate not renewing. It has been unable to renew for weeks. I have contacted my Webhost and ensured that AutoSSL is enabled, I have tried deleting all previous certificates and running it again, but I am still not getting anywhere.

My Webhost is telling me to wait until it resolves, but I know it should not take this long. Previous renewals were seamless, no problems at all.

Please Help!

 

The provider “cPanel (powered by Comodo)”’s AutoSSL queue already contains a certificate request. The request’s start time is Dec 17, 2018, 3:14:06 AM UTC, and its last poll time is Dec 17, 2018, 3:14:10 AM UTC.

The post above seems to be the issue, but that request was 11 days ago?

 

Hi,

Thanks for the reply,

- The code you supplied cleared all the pending queue? Was that its intent?

- Order Item ID (543074831).

 

Hi @cPanelLauren,

The Order Item ID number is (543074831).

If you could look it up for me it would be much appreciated, as clearing the queue didn't fix the issue.

thanks.

 

Hi, @cPanelLauren no there is still no ssl installed on the domain.


I tried loading up a LetsEncrypt SSL and it worked fine. I have removed it again as I would prefer to get this working.

As I said, the autoSSL updated the last few times no problems, but this time it didn't and there doesn't seem to be a reason why?

Is there anything else I can try or more info you can see?

I actually have the same issue on two entirely different domains (same host). Both had automatically renewed in the past, but neither did this time round.

Thanks.