Problems with backup process

craigedmonds

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How does the backup actually work?

Surely the logical sequence would be:

1. zip up /home/accountA to /home/backup/accountA.gzip
2. send contents of /home/backup/accountA.gzip to remote backup server
3. zip up /home/accountB to /home/backup/accountB.gzip
4. send contents of /home/backup/accountB.gzip to remote backup server
5. keep doing this until all accounts are backed up.

I am seeing issues since the introduction of the new backup system late 2013.
 

cPanelMichael

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Apr 11, 2011
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Hello :)

Could you let us know what specific issues you are encountering with the new backup system?

Thank you.
 

craigedmonds

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Hello :)

Could you let us know what specific issues you are encountering with the new backup system?

Thank you.
I have a 256GB SSD where I have all the clients files and /home is 67% full.

I have configured the backup to backup to /home/backups as /var is only 20GB and is 80% full so not an option to run the backups there.

We then send the backups from /home/backups to the remote backup server via ftp.

When we are running the backup process I get warnings that /home/backups is at 100% and the backup disables itself and sometimes I have to manually delete the backup files from /home/backups.
 

cPanelMichael

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The error message you have reported suggests the /home partition is reaching 100% capacity. If the existing usage is 67%, then it makes sense that backing up all of the accounts would result in 100% usage when storing backup archives on the same partition. Are you manually moving the backups to the remote server via FTP after a local backup generation completes? Or, are you using the built-in option to store backups on a remote destination with the cPanel backup system?

Thank you.
 

craigedmonds

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Oct 29, 2007
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The error message you have reported suggests the /home partition is reaching 100% capacity. If the existing usage is 67%, then it makes sense that backing up all of the accounts would result in 100% usage when storing backup archives on the same partition. Are you manually moving the backups to the remote server via FTP after a local backup generation completes? Or, are you using the built-in option to store backups on a remote destination with the cPanel backup system?

Thank you.
Well yes I realise thats whats happening but would logic not suggest that if the files are being zipped then surely 30% free space should be enough to hold the temporary backup files?

A logical sequence/process should be:

1. zip up /home/accountA to /home/backup/accountA.gzip
2. send contents of /home/backup/accountA.gzip to remote backup server
3. zip up /home/accountB to /home/backup/accountB.gzip
4. send contents of /home/backup/accountB.gzip to remote backup server
5. keep doing this until all accounts are backed up.

Or is there a reason why cpanel backup backs up everything and then moves the backup?
 

cPanelMichael

Administrator
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Apr 11, 2011
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This depends on how exactly you have configured backups. Are you manually moving the backups to the remote server via FTP after a local backup generation completes? Or, are you using the built-in option to store backups on a remote destination with the cPanel backup system? The reason I ask is because you stated:

We then send the backups from /home/backups to the remote backup server via ftp.
This statement indicates that you might be manually moving the backups to the remote server.

Thank you.
 
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