idealso

Active Member
Mar 1, 2007
28
0
151
We hae two problems with the bandwidth warnings. First, they always go to the "admin" address (eg, [email protected]), even though this address doesn't exist, and the contact address is set to something else entirely. Second, the notifications get sent out several times per day, which is silly since users can't free up bandwidth. Is there any way to fix these problems?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
We hae two problems with the bandwidth warnings. First, they always go to the "admin" address (eg, [email protected]), even though this address doesn't exist, and the contact address is set to something else entirely. Second, the notifications get sent out several times per day, which is silly since users can't free up bandwidth. Is there any way to fix these problems?
For example.com (working off your example), is a contact address set?

Additionally, you may want to check WHM -> Server Configuration -> Tweak Settings -> Notifications and ensure you only have one of the bandwidth notification options selected rather than multiple. This is because it is logical that bandwidth utilization will only increase, thus reaching each of these thresholds - possibly within a day.
 

idealso

Active Member
Mar 1, 2007
28
0
151
For example.com (working off your example), is a contact address set?

Additionally, you may want to check WHM -> Server Configuration -> Tweak Settings -> Notifications and ensure you only have one of the bandwidth notification options selected rather than multiple. This is because it is logical that bandwidth utilization will only increase, thus reaching each of these thresholds - possibly within a day.
Yes, there is a contact address set for this domain and we have only the following option checked under Notifications:

"Email users when they have reached 90% of their bandwidth"

Any additional suggestions are appreciated.
 

NNNils

Well-Known Member
Sep 17, 2002
580
0
166
We have this problem too.

Although a contact address is set in cpanel under "please update your contact information here", warnings are sent to [email protected] in some cases.
 

NNNils

Well-Known Member
Sep 17, 2002
580
0
166
I have it on multiple servers, so I submitted a bug report in bugzilla.
 

NNNils

Well-Known Member
Sep 17, 2002
580
0
166
Additionally, when updating the contact address in cpanel "please update your contact information here" the warnings somehow are sent both to the old and the new contact.

I checked /home/username/.contactemail
but the old contact address is not listed there anymore.

Where should I look?
 
Last edited: