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problems with bandwidth warnings

Discussion in 'General Discussion' started by idealso, Aug 31, 2007.

  1. idealso

    idealso Active Member

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    We hae two problems with the bandwidth warnings. First, they always go to the "admin" address (eg, admin@example.com), even though this address doesn't exist, and the contact address is set to something else entirely. Second, the notifications get sent out several times per day, which is silly since users can't free up bandwidth. Is there any way to fix these problems?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    For example.com (working off your example), is a contact address set?

    Additionally, you may want to check WHM -> Server Configuration -> Tweak Settings -> Notifications and ensure you only have one of the bandwidth notification options selected rather than multiple. This is because it is logical that bandwidth utilization will only increase, thus reaching each of these thresholds - possibly within a day.
     
  3. idealso

    idealso Active Member

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    Yes, there is a contact address set for this domain and we have only the following option checked under Notifications:

    "Email users when they have reached 90% of their bandwidth"

    Any additional suggestions are appreciated.
     
  4. NNNils

    NNNils Well-Known Member

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    We have this problem too.

    Although a contact address is set in cpanel under "please update your contact information here", warnings are sent to admin@domain in some cases.
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Perhaps you may want to submit a support ticket so someone can look into that for you.
     
  6. NNNils

    NNNils Well-Known Member

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    I have it on multiple servers, so I submitted a bug report in bugzilla.
     
  7. MaraBlue

    MaraBlue Well-Known Member

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    #7 MaraBlue, Sep 29, 2007
    Last edited: Sep 29, 2007
  8. NNNils

    NNNils Well-Known Member

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  9. NNNils

    NNNils Well-Known Member

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    Additionally, when updating the contact address in cpanel "please update your contact information here" the warnings somehow are sent both to the old and the new contact.

    I checked /home/username/.contactemail
    but the old contact address is not listed there anymore.

    Where should I look?
     
    #9 NNNils, Feb 26, 2009
    Last edited: Feb 26, 2009
  10. cPanelKenneth

    cPanelKenneth cPanel Development
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    It is also stored in the user file at /var/cpanel/users/username
     
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