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Problems with config backup Amazon S3

Discussion in 'Data Protection' started by PabloC, Apr 3, 2015.

  1. PabloC

    PabloC Active Member

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    Hello,

    I would like to back up my server in Amazon, but I get this error message
    - Removed -

    Could anyone be so kind as to tell me the way to solve this?

    thanx!
     
    #1 PabloC, Apr 3, 2015
  2. 24x7ss

    24x7ss Well-Known Member

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    As per the error message the issue is with authorization method you are using is not supported. Try using another authorization method.

    Have you generated SSH key to connect to the servers or you have set password authentication method ?
     
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    #2 24x7ss, Apr 3, 2015
  3. PabloC

    PabloC Active Member

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    I created a user (see user.jpeg)

    then I filled the form accordingly (see user2.jpeg)

    what is wrong? I don't see any other way of authentication. If any, could anyone explain me how to do it?

    thanx user.jpeg user2.jpeg
     
    #3 PabloC, Apr 3, 2015
    Last edited by a moderator: May 13, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you let us know the specific error message you receive during authentication? It looks like it was removed from your original post.

    Thank you.
     
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    #4 cPanelMichael, Apr 8, 2015
  5. PabloC

    PabloC Active Member

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    Here it is. I am sure I am not the only one with this problem.

    - Removed Please Attach Images -
     
    #5 PabloC, Apr 8, 2015
    Last edited by a moderator: Apr 15, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    #6 cPanelMichael, Apr 10, 2015
  7. PabloC

    PabloC Active Member

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    I have changed the region several times, with always the same result.

    Could I be the only one having this truble? Will you update the software in order to meet Amazon changes?
     
    #7 PabloC, Apr 12, 2015
  8. PabloC

    PabloC Active Member

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    #8 PabloC, Apr 12, 2015
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    There's a feature request open to implement a change that would allow for support of the additional protocol. Please vote and add your feedback to it at:

    http://features.cpanel.net/responses/amazon-s3-add-support-for-aws4-hmac-sha25-protocol-v4

    In the meantime, you may want to contact Amazon's support and see if they can move the service to a region that supports V2 authorization.

    Thank you.
     
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    #9 cPanelMichael, Apr 14, 2015
  10. slim

    slim Well-Known Member

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    #10 slim, May 12, 2015
  11. PabloC

    PabloC Active Member

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    Hello,

    I am still unable to backup my server to AmazonS3. I keep getting this error message

    Could anyone be so kind as to explain me a way to do it?
     
    #11 PabloC, Feb 8, 2016
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    #12 cPanelMichael, Feb 9, 2016
  13. PabloC

    PabloC Active Member

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    I did change the region. I reckon I have already tried all of them. Always the same.

    It is crucial to be allowed to back up at AmazonS3.

    Please, I need a solution.
     
    #13 PabloC, Feb 13, 2016
  14. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #14 cPanelMichael, Feb 16, 2016
  15. komalselva

    komalselva Member

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    This error clrarly shows it is a location problem "S3 regions deployed after 01-2014 will not support V2 authorization"

    Amazon's new locations using V2 authorization are not supported by cPanel. I had the same error with German location but solved after changing to Ireland Location.

    You can easily solve this by 1. Change the bucket location. 2 Create new amazon Access Key ID and Secret Access Key. If still the problem not solved, It is unique to your server so create a support ticket at cPanel.
     
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    #15 komalselva, Apr 15, 2016
  16. dcusimano

    dcusimano Member

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    Backup to Amazon S3 is via the 3rd-party perl module Amazon::S3. Version 0.45 of that module does not support V4 signature signing. It appears that the solution would be to create the Amazon S3 bucket in a region that supports V2 signature signing.

    To find such a region, see the table at:
    AWS Regions and Endpoints - Amazon Web Services

    Expand the table under the heading "Amazon Simple Storage Service (Amazon S3)" and see the column "Signature Version(s) Support". Use a region that supports V2. Note: The only V2 region that I tried and that validated successfully was "US East (N. Virginia)"; if you find that the other V2 regions do not work, then try that one.
     
    #16 dcusimano, Feb 28, 2017
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