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Problems with deleting mail accounts.

Discussion in 'E-mail Discussions' started by Jinovich, Nov 3, 2009.

  1. Jinovich

    Jinovich Member

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    Okay so noticed this on one of the cpanel accounts on my server.

    Lets call the domain name: xyz.com
    and the IP it is on is: 1.2.3.4

    When listing the mail accounts within cpanel I get.

    I get, steve@xyz.com, sarah@xyz.com, mike@xyz.com etc etc

    but then it is followed by,

    steve@http1.2.3.4, sarah@http1.2.3.4, mike@http1.2.3.4.

    I am not sure how this has happened, it doesn't create like a http1.2.3.4 when I add an account just something weird that happened.

    Problem is I can't delete these accounts as I get "Sorry, you do not have access to the domain http67.228.105.106"

    So erm any magic scripts I could run or files I could edit to remove these?

    I have also moved server so diff server ip to 1.2.3.4 yet these accounts still exist.

    Also I have tried fixing mailbox permissions
     
    #1 Jinovich, Nov 3, 2009
    Last edited: Nov 3, 2009
  2. 9techs

    9techs Member

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    Please try following scripts at shell prompt

    /scripts/mailperm
    /scripts/mailtroubleshoot
    / scripts /fixcommonproblems
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    It sounds like a domain was added in the past with a possible typographical error, even if inadvertently. There is a good chance it could be resolved without much difficulty.

    Is the the erroneous domain in question listed on any other pages in cPanel while logged-in as the affected user account? For example, is it listed on the Sub-domains page, Parked domains page, or the Add-on domains page?

    If the domain is listed on one of the aforementioned pages, a possible solution would be to attempt removal via cPanel.

    The following documentation may also be of help, detailing the applicable domain addition and removal features within cPanel:
    cPanel Domains Section
    Subdomains
    Parked Domains
    Addon Domains

    If there is difficulty with removing the erroneous entry please submit a ticket for this issue; the link in my forums signature may be used to initiate a ticket submission. Upon submission, please also PM me your ticket number so I may follow-up with it internally.
     
    #3 cPanelDon, Nov 3, 2009
    Last edited: Nov 3, 2009
  4. Jinovich

    Jinovich Member

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    There are no entries for add on, sub or parked domains.

    I can't use the ticket system as these are softlayer servers with softlayers whm license.
     
  5. Seanformerlyof

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    submit a ticket

    If you have root access to the machine you should be able to submit a ticket via WHM regardless
     
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