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Problems with display Databases

Discussion in 'Database Discussion' started by never2far, Apr 2, 2011.

  1. never2far

    never2far Active Member

    May 6, 2008
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    I cannot find a solution to this situation:

    - if I connect on cPanel -> Databases i get this:

    "There are no databases associated with your account." and "There are no users associated with your account."

    - If I use cPanel -> phpMyAdmin databases are visible

    The errors that are generated when i access Databases from cPanel are (from /usr/local/cpanel/logs/error_log):

    Thank you
  2. cPanelJared

    cPanelJared Technical Analyst

    Feb 25, 2010
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    Try the following:

    # /scripts/checkperlmodules --full --force
    # /scripts/upcp --force
    We have seen a few instances of similar behavior to what you are describing, and the above steps fixed the problem. In the cases we have seen, the database prefix (the part before the underscore, _) has not been displayed in cPanel, and a new database cannot be created. After running the commands above, the prefix is again displayed, databases are listed, and new databases can again be created.

    If the above steps do not help, please submit a ticket so that we may log into the server, investigate directly and fix the problem for you.
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