Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Problems with E-xim

Discussion in 'E-mail Discussion' started by jeanjmiguel, Nov 5, 2013.

  1. jeanjmiguel

    jeanjmiguel Registered

    Nov 5, 2013
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    DataCenter Provider
    Good Afternoon,

    I do not know if I'm in the right place, however not found anything similar to my problem.
    What is happening is that I have installed on my WHM CSF, and it is blocking my ip of my clients constantly. accusing error as POP3 or SMTP, tells how wrong login, then immediately put back to work, then I unlock the client.

    The problem this constant time is not working time.

    Anyone have a solution for me?

    Miha version of WHM: WHM 11.38.2 (build 12)

    Sorry if something wrong in the writing, is that I am Brazilian, I'm not very good at English.

    thank you
    Jean José Miguel
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please check to ensure the customers are using the correct username/password when accessing email. Also, you may need to modify your CSF configuration if you find it's too excessive in blocking IP addresses. More discussions on CSF occur at their forums:

    Config Server - Support Forums

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. MikeDVB

    MikeDVB Well-Known Member

    Jun 4, 2008
    Likes Received:
    Trophy Points:
    Indiana, USA
    CSF/LFD simply watch the logs generated by the IMAP/POP3 daemons etc... If they're getting blocked due to failed passwords - they're using incorrect passwords.

    It can be tricky - if they have 5 devices all checking the same email account and one of those devices is incorrect it can cause a block - and if all of the devices are on the same network - they all get blocked.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice