Problems with new installation

[Spirogg]

i just installed 2 servers with centos 7 and cpanel raid and when i added a second IP in the beggeining of the whm imstall i got error of ipaliases down and then more issues, the second server did not add a second ip in start of setup and no issues, the other issue with the new cpanel is that when creating your first account domain.com you go to cpanel and there are no images in cpanel. I had to force reinstall cpanel - update and then it worked ??

thanks

spiro

 

[cPanelMichael]

when i added a second IP in the beggeining of the whm imstall i got error of ipaliases down

Hello @Spirogg,

Can you let us know exactly how you added the additional IP address so we can attempt to reproduce this issue on a test environment?

the other issue with the new cpanel is that when creating your first account domain.com you go to cpanel and there are no images in cpanel. I had to force reinstall cpanel - update and then it worked ??

I moved this issue into a separate thread at:

New Thread - No images in cPanel

Thank you.

 

[Spirogg]

hi when you start whm setup you change host name then move on it asks for dns you add ns1 ns2 go to next section, then it shows the main ip and asks if you want to add new IP(s) so I added a second IP and then continued with the rest of the setup. after setting up quotas I restarted - doing a soft reboot of server then checked Home »Server Status »Service Status
and ipaliases was down and stayed down until i submitted ticket and they did some owrk to fix it, then I noticed some other issues so I rebuild my server centos 7 with apache and cpanel again but did not add another IP and everything went smooth (ipaliases was up.

 

[cPanelMichael]

Hello @Spirogg,

Do you mind sharing the support ticket number so we can review the ticket?

Thank you.

 

[Spirogg]

@cPanelMichael

9526943 this is the ticket number

thanks

Spiro

 

[cPanelMichael]

Hello,

To update, here's a summary from one of our Technical Analysts noting the reason this happened:

The issue was that there was apparently a problem with the server's eno2 interface at the time the server was initially configured:

May 8 20:49:48 startqueueprocd: ==> cPanel TaskQueue Processing Daemon version 1.0
May 8 20:49:48 systemd: Binding to IPv6 address not available since kernel does not support IPv6.
May 8 20:49:48 network: Bringing up loopback interface: [ OK ]
May 8 20:49:48 kernel: IPv6: ADDRCONF(NETDEV_UP): eno2: link is not ready
May 8 20:49:51 kernel: igb 0000:02:00.1 eno2: igb: eno2 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX/TX
May 8 20:49:51 kernel: IPv6: ADDRCONF(NETDEV_CHANGE): eno2: link becomes ready
May 8 20:49:52 network: Bringing up interface eno2: [ OK ]

As a result, the /var/cpanel/mainip file, which contains the server's main IP address, was not created:

# cat /var/cpanel/mainip
cat: /var/cpanel/mainip: No such file or directory

Because of this, ipaliases was failing to start:

# systemctl status ipaliases -l
● ipaliases.service - cPanel IP aliases service
Loaded: loaded (/etc/systemd/system/ipaliases.service; enabled; vendor preset: disabled)
Active: inactive (dead)
Condition: start condition failed at Tue 2018-05-08 16:50:32 CDT; 20min ago
ConditionPathExists=/var/cpanel/mainip was not met

And the IP address was not being configured on the server.

To address this issue, I manually created the /var/cpanel/mainip file. I then verified that ipaliases could start up and that the IP address is now configured on the server

Thank you.