Problems with receiving emails

alexisa

Registered
Nov 11, 2019
1
0
0
Colombia
cPanel Access Level
Website Owner
Good morning

I am writing to ask for support please, because I can not receive emails, I get this error:

DNS Error: 14777506 DNS type 'mx' lookup of domain.com responded with code NOERROR 14777506 DNS type 'aaaa' lookup of mail.domain.com. responded with code NXDOMAIN 14777506 DNS type 'a' lookup of mail.domain.com. responded with code NXDOMAIN

I already checked the MX record in the Cpanel configuration and where I manage the domain but everything is ok.

Stay tuned. Thanking in advance for the valuable support
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,259
313
Houston
Hello,


The issue is a result of the domain mail.yourdomain.com (which is set as the MX record) not resolving. To resolve this you'll need to log in where DNS is hosted for the domain and an A record for mail.yourdomain.com