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Problems with several mailinglists after update to v11.54.0.21

Discussion in 'E-mail Discussions' started by Nick57, Mar 28, 2016.

  1. Nick57

    Nick57 Well-Known Member

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    on 24/03/ cPanel version changed from “11.54.0.21” to “11.54.0.21”
    on 25/03 this script runs /usr/bin/test -x /usr/local/cpanel/scripts/update_mailman_cache && /usr/local/cpanel/scripts/update_mailman_cache

    Email with following errors:
    Could not determine the list owner for mailman mailing list "xxx.1458845366" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845365" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845365" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845368" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845366" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845368" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845365" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845368" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845365" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845365" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845365" at /usr/local/cpanel/scripts/update_mailman_cache line 100.
    Could not determine the list owner for mailman mailing list "xxx.1458845365" at /usr/local/cpanel/scripts/update_mailman_cache line 100.

    25/03 This script run: /usr/local/cpanel/3rdparty/bin/python -S /usr/local/cpanel/3rdparty/mailman/cron/nightly_gzip

    List xxx.1458845366 has a bogus archive_directory: /usr/local/cpanel/3rdparty/mailman/archives/private/xxx.1458845366
    .....
    For all above mentioned mailinglist, i removed them to keep this a bit short...

    In cPanel the client can not Manage any of these mailinglists because of the xxx.1458845366
    It shows error: xxx.1458845366” is not a domain that you control.

    xxx. is the name of the list

    How to fix this???

    PS, the weird thing is that almost half of their mailling lists are effected and the other half are ok...
     
    #1 Nick57, Mar 28, 2016
    Last edited: Mar 28, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Have you manually restored or created any of these mailing lists under different names? The naming format you are referencing in those error messages is not standard. Mailing lists are named under this format in the "/usr/local/cpanel/3rdparty/mailman/lists/" directory:

    Code:
    test01_domain.com
    Thank you.
     
  3. Nick57

    Nick57 Well-Known Member

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    Nothing done, nothing restored, just got the update and found out the problem, how to fix?

    Will removing the .numeric part at end fix the issue or is there more than a simple rename?
     
    #3 Nick57, Mar 28, 2016
    Last edited: Mar 28, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    The mailing list names should not have automatically converted to a different format, so we should first determine why that happened. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. Nick57

    Nick57 Well-Known Member

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    I removed the last parts of the name and all works as supposed. you still want me to file a ticket?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    I've not seen any other reports of this happening, so it's likely related to an issue specific to your system. You can try forcing an update of cPanel via "/scripts/upcp --force" to see if it happens again, and if it does you can open a ticket so we can take a closer look.

    Thank you.
     
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