We are having problems with French characters, specifically when setting auto-responders. Here's my original post to another thread:
If I am unable to determine what is making UTF-8 break, are there any steps I could take in WebHost Manager to change the default character set to something other than UTF-8 for auto-responders? Is there something in WebHost Manager that is conflicting with what the language or character set in the cPanel auto-responder interface? I don't want to have to ask my users to change the character set themselves.(We are using 11.18.6-RELEASE_24255.)
Our users set auto-responders in cPanel which frequently contain French characters. Unfortunately, auto-responses have been turning up with broken characters (like the famous �) instead of é or ù (just for example). If I go to "Add Auto-responder" and fill in the fields, I note that the Character Set is set to UTF-8 (which is as it should be, as far as I'm concerned).
But, if I change the Character Set to us-ascii or iso-8859-1 the auto-responses turn up with French characters intact. Why is UTF-8 the set that breaks French characters?
I saw a thread about a bug in UTF-8 support for cPanel but that looked like it referred to an earlier version. I also note that a View Source on the cPanel page shows that it is served up in iso-8859-1, so I'm wondering if there is a mismatch within cPanel or somewhere else on the server (Apache? Mail spooler? I'm not knowledgeable enough to know if this would be an issue). Is there a setting I can change in cPanel?
I would like to avoid having our users manually change the Character Set each time they set an auto-responder. I'd also like to make UTF-8 work, since it's the one we want to use.