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Process stalled while it processed statistics and bandwidth data

Discussion in 'General Discussion' started by psytanium, Aug 5, 2016.

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  1. psytanium

    psytanium Well-Known Member

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    My VPS server keep generating emails about stalled processes. Can someone tell me what it means and ifg possible what is the solution.

    Subject [server.mydomain.com] The process “/usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/3rdparty/bin/awstats.pl -config=userdomain.me -LogFile=/usr/local/apache/domlogs/userdomain.me.bkup -update” stalled while it processed statistics and bandwidth data for user “user”.

    Followed my a table if information about the server status.

    Thanks.
     
    #1 psytanium, Aug 5, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You can review /usr/local/cpanel/logs/stats_log to see the specific reason the statistics processing stalled. It's likely related to a load average higher than the configured value for the following option under the "Stats and Logs" tab in "WHM >> Tweak Settings":

    "Extra CPUs for server load"

    Here's the description of this option:

    Thank you.
     
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    #2 cPanelMichael, Aug 7, 2016
    psytanium likes this.
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