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Proof Point RBL

Discussion in 'E-mail Discussion' started by ramorse, Jun 15, 2015.

  1. ramorse

    ramorse Well-Known Member

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    I had a client's email compromised on Saturday. It happens, usually when they don't use stron passwords, but I suppose it could happen other ways. Anyway, after I saw all the spam being spewed through the server I changed the password and the spam stopped. I also deleted tons of spam waiting to go out. But the damage had been done and the IP got put on RBLs. It was removed from most of them within a couple hours and others in a day. A few I had to manually request removal and have been fairly successful, though Verizon says it could up to 72 hours!

    However, one, Proof Point has not responded, nor removed the IP. I have made two requests. Apparently they are notorious for not removing IPs.

    https://discussions.apple.com/message/23195646#23195646

    The problem is Apple doesn't want to stop using them.

    I finally did get some response from them by contacting them directly through their Facebook page via Messenger. They removed my IP. I asked if this was the best way to contact them. But they said, no use the form at. https://support.proofpoint.com/dnsbl-lookup.cgi

    Anyway, I post this mostly just for information in case anyone else runs in to such an issue.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Thank you for taking the time to report your experience with removal from that specific blacklist.
     
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