Properly setting up email issue


Sep 7, 2019
United Kingdom
cPanel Access Level
Reseller Owner
Hey there,

I am having issues with CPanel email setup. I have a domain with Namecheap however they refuse to help as I don't use their hosting. I know, classic namecheap.

I have tried to setup email accounts but cannot send nor recieve emails. Is their any DNS settings I need to change?

The message below is what I get sent when I try to send an email but I think its an error with WHMCS rather than cpanel.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  pipe to |/home/PRIVATE/whmcsdata/crons/pipe.php
    generated by [email protected]
    local delivery failed

The following text was generated during the delivery attempt:

------ pipe to |/home/PRIVATE/whmcsdata/crons/pipe.php
       generated by [email protected] ------

cagefs_enter: /home/PRIVATE/whmcsdata/crons/pipe.php: Permission denied
As I said, most likely me doing something wrong with WHMCS.

All help appreciated.


Well-Known Member
Nov 20, 2014
cPanel Access Level
Root Administrator
Could you explain the setup with a lttle more detail.

You have a domain with namecheap, but don't use thier hosting ??
Does this mean you bought a domain name from them and have the hosting on another server somewhere else ?
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Product Owner
Staff member
Nov 14, 2017
@keat63's point is exactly what I'm curious about, you'd need hosting in order to set up email. I'm not sure what namecheap has to do with this issue, if you've pointed your domain to the server. If you have hosting and you've pointed the domain there, is the issue you're experiencing only with WHMCS mail or is it with all mail?