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Providing Subdomain Hosting Email Accounts

Discussion in 'E-mail Discussions' started by jrianto, Jul 16, 2008.

  1. jrianto

    jrianto Active Member

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    Hello,
    I am trying to provide customers with an option to host their sites under our sub-domain.

    Everything seems to work perfectly, except for emails.

    This is the setup.

    I am trying to provide hosting:
    customer.domain.com as the main domain for a customer

    domain.com itself is already pointing to cpanel DNS servers, for example
    ns1.domain.com (using cpanel)
    ns2.domain.com (using cpanel)

    Now, with WHM I created MAIN ACCOUNT:
    customer.domain.com

    Everything works perfectly except for email.

    domain.com itself currently is not hosted under WHM/Cpanel.

    Websites are working perfectly, customers can setup:
    sub1.customer.domain.com
    sub2.customer.domain.com

    But nothing works with email
    email@customer.domain.com can not receive any outside emails from Gmail or Yahoo or anything.

    I see that everything is setup properly for DNS Zone:
    customer.domain.com in ns1.domain.com and ns2.domain.com

    Is it possible that I have to add domain.com in WHM/Cpanel too?

    Any advice would be greatly appreciated.
     
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