Nabbello

Active Member
Nov 9, 2016
36
4
8
italy
cPanel Access Level
Root Administrator
Hello i have a PTR issues on email deliverability, the ptr is correctly configured,
i remember there was a bug a while ago on cpanel. I contacted my datacenter and seems to be all ok on reverse dns

FireShot Capture 015 - cPanel - Email Deliverability.png
Message from my datacenter
for ip 111.222.333.444 you have configured the PRT srv.hostname.com. on your console, it is indeed working. You do not have issue with the ptr on this server.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
Hello,

Because we can't troubleshoot this speciifc issue without seeing the IP's/Hostname can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!