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PTR Record issue

Discussion in 'Bind / DNS / Nameserver Issues' started by Tripolis, Mar 13, 2015.

  1. Tripolis

    Tripolis Active Member

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    Hello !
    In WHM i missing the ptr record entry.

    Error:
    host mx00.emig.kundenserver.de [xxxxxxxxxxx]
    SMTP error from remote mail server after initial connection:
    554-kundenserver.de (mxeue004) Nemesis ESMTP Service not available
    554-No SMTP service
    554 invalid DNS PTR resource record, IP=xxxxxxxxxxxxxx

    Now i set up this and i m not sure that i do it right ;)

    So it enter at the domain:
    Screenshot_1.jpg

    Or must i set up this in every domain or enough in NS1+NS2 Entry?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you sure your data center has granted you access to control your PTR record? Typically, you must contact your data center and request they setup your PTR record for you. In the event they specifically tell you that you can set it up yourself, then you must follow the instructions at:

    Setup PTR Record

    Thank you.
     
  3. Tripolis

    Tripolis Active Member

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    ah okay.....i thought i can do "all" so i contact this.
    But is this right what i do ( without DC ) ?

    Thank you
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    No, if you do have control over the PTR record, you must follow the links in the URL I provided. The image you provided does not follow those instructions.

    Thank you.
     
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