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public_html help

Discussion in 'Data Protection' started by panklitos, May 26, 2009.

  1. panklitos

    panklitos Registered

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    hello

    i am running a site and today when i got into my site i had this msg:

    Forbidden

    You don't have permission to access /index.php on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
    Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.7a mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at aepg5.net Port 80

    i then login into my cpanel and went to file manager and i saw that the folder is empty ?

    wtf ?

    please help me..

    thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You're going to need to ask your host about this. And check to see if he (or you) has a backup of the site.
     
  3. thewebhosting

    thewebhosting Well-Known Member

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    Please make sure you have uploaded all the files inside the public_html folder and also if you have a backup of files with you then place them again inside public_html folder using FTP program or ask your web host to restore backup for you.
     
  4. ckh

    ckh Well-Known Member

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    If you log into your cpanel and view the error log, you'll probably get a more descriptive reason why you are getting that error message.

    A few reasons being:

    ownership of index.php is incorrect
    permissions of index.php is incorrect
    .htaccess file is causing the problem
     
  5. thewebhosting

    thewebhosting Well-Known Member

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    If you have a root access of server then you can also check from /usr/local/apache/logs/error_logs
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not sure what other solutions there may be here than speaking to his host. The files are gone. Or were, the site appears to be working. aepg5.net
     
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