Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Purchase & Install SSL Certificate not working

Discussion in 'General Discussion' started by verdon, Jan 12, 2008.

  1. verdon

    verdon Well-Known Member

    Joined:
    Nov 1, 2003
    Messages:
    862
    Likes Received:
    3
    Trophy Points:
    168
    Location:
    Northern Ontario, Canada
    cPanel Access Level:
    Root Administrator
    Hi,

    I'm trying to renew a certificate I purchased via WHM's Purchase & Install SSL Certificate. I'm not having much luck. When I get to the checkout point, and my ccard info has been entered, all I am returned is a generic transaction failure error. There's nothing else on the page, so it's hard to tell for sure, but I suspect the error is coming from a payment gateway.

    Also, the phone number in that area for "Trustwave has a special 24x7x365 priority customer service line for cPanel customers - Call 1-866-775-2378" doesn't work. I just get a "call cannot be completed as dialed" message.

    Any suggestions?
     
    #1 verdon, Jan 12, 2008
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Drop us a sales ticket or send an email to Support & Customer Service | cPanel, Inc. with relevant information and I can forward this to the appropriate personnel on the cPanel side of things who typically handle these sorts of issues.
     
    #2 cPanelDavidG, Jan 14, 2008
  3. verdon

    verdon Well-Known Member

    Joined:
    Nov 1, 2003
    Messages:
    862
    Likes Received:
    3
    Trophy Points:
    168
    Location:
    Northern Ontario, Canada
    cPanel Access Level:
    Root Administrator
    Thanks David, I have sent an e-mail.

    Best rgds,
    verdon
     
    #3 verdon, Jan 14, 2008
  4. mistervlad

    mistervlad Member

    Joined:
    Dec 1, 2007
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    51
    I was just looking at this exact same thing today... and apparently it is still not fixed?

    I too am going to send an email in regards to this... as I want to get a wildcard ssl certificate on my machine, so that at least then my email wont keep asking me to authenticate the certificate, as well as explorer telling me that the cpanel login page will then stop barking at me that the page shouldn't be viewed...

    Mistervlad
     
    #4 mistervlad, Jan 30, 2008
  5. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,553
    Likes Received:
    40
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    There are some fixes for this in the EDGE branch.
     
    #5 cPanelKenneth, Jan 31, 2008
  6. NNNils

    NNNils Well-Known Member

    Joined:
    Sep 17, 2002
    Messages:
    580
    Likes Received:
    0
    Trophy Points:
    166
    Where is the trustwave cert renewal option to be found in WHM ?

    I can't find it, and it seems also impossible to renew directly with trustwave, because cpanel is a reseller of theirs.
     
    #6 NNNils, Mar 19, 2009
  7. grindlay

    grindlay Active Member

    Joined:
    Dec 8, 2004
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Edinburgh, Scotland
    cPanel Access Level:
    Root Administrator
    I raised the same problem with cP last year !
    The only option is to buy and install a new cert when the old one expires.
    How crap is that.:mad:
     
    #7 grindlay, Apr 24, 2009
(You must log in or sign up to post here.)
Loading...
Similar Threads - Purchase Install Certificate
  1. kerb

    Installing purchased certificate on proxy subdomain

    kerb, Jul 25, 2017, in forum: Security
    Replies:
    3
    Views:
    462
    cPanelMichael
    Jul 27, 2017
  2. wafaa

    Purchase and install SSL on Proxy subdomain?

    wafaa, Feb 27, 2018, in forum: Security
    Replies:
    3
    Views:
    102
    cPanelMichael
    Feb 27, 2018
  3. ASANLI

    Purchased wrong license for cPanel Issue

    ASANLI, Aug 26, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    405
    cPanelMichael
    Aug 28, 2017
  4. techguide

    All signed purchased SSL certificates replaced with self-signed versions

    techguide, Aug 10, 2017, in forum: Security
    Replies:
    2
    Views:
    357
    cPanelMichael
    Aug 22, 2017
  5. AzurelinkCP

    EasyApache 4: Unaffected means uninstall

    AzurelinkCP, Apr 19, 2018 at 11:13 AM, in forum: EasyApache
    Replies:
    11
    Views:
    67
    cPanelMichael
    Apr 20, 2018 at 9:59 AM

Share This Page