Purchased wrong license for cPanel Issue

Asanli

Registered
Aug 26, 2017
2
0
1
Turkey
cPanel Access Level
Website Owner
Hi I bought the wrong license. I asked for support for this situation. This is my problem

VPS Licenses I mistakenly took it


Cpanel dedicated license I need to get it. I hope the problem is solved.




[[email protected] ~]# /usr/local/cpanel/cpkeyclt

Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server said that your hostname is invalid.
For more information visit: Legal Notices - cPanel Inc.

The exact message was: This machine does not qualify for a virtual/vps license. A full license is required for this machine. (xx.113.xx.34)!

Building global cache for cpanel...Done
 

24x7server

Well-Known Member
Apr 17, 2013
1,911
96
78
India
cPanel Access Level
Root Administrator
Twitter
Hi,

You need to raise a ticket to the Sales department of the cPanel for more details and resolving this issue.. They can only assist you in this matter because it is related directly to their product service licensing..
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello @Asanli,

Can you confirm if you were able to get in touch with our Customer Service department to have your license updated?

Thank you.