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Purchased wrong license for cPanel Issue

Discussion in 'General Discussion' started by ASANLI, Aug 26, 2017.

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  1. Asanli

    Asanli Registered

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    Hi I bought the wrong license. I asked for support for this situation. This is my problem

    VPS Licenses I mistakenly took it


    Cpanel dedicated license I need to get it. I hope the problem is solved.




    [root@s1 ~]# /usr/local/cpanel/cpkeyclt

    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server said that your hostname is invalid.
    For more information visit: Legal Notices - cPanel Inc.

    The exact message was: This machine does not qualify for a virtual/vps license. A full license is required for this machine. (xx.113.xx.34)!

    Building global cache for cpanel...Done
     
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    You need to raise a ticket to the Sales department of the cPanel for more details and resolving this issue.. They can only assist you in this matter because it is related directly to their product service licensing..
     
  3. Asanli

    Asanli Registered

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    Thank you
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Asanli,

    Can you confirm if you were able to get in touch with our Customer Service department to have your license updated?

    Thank you.
     
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