SOLVED Purge /usr/local/cpanel/bin/autossl_check_cpstore_queue

bloatedstoat

Well-Known Member
Jun 14, 2012
151
18
18
Victoria, Australia
cPanel Access Level
Root Administrator
Hello,

I recently used the WHM method of renewing an SSL certificate.

The order went through and I received an email with the cert within it.

The certificate did not install after waiting for it to auto-install so I eventually installed it manually which was easy enough. It suggests this can be done in the email with the certificate.

Thing is, every 5 minutes I am receiving an email with:-

warn [process_ssl_pending_queue] User file '/var/cpanel/users/username' is empty or non-existent......

I read on the forum that after 86400 seconds the script eventually gives up. But that's 480 emails later!

Is there a way to either purge /local/cpanel/bin/autossl_check_cpstore_queue or at the very least silence it?

Thank you.

P.S I have a support ticket opened for this but if a solution is found I can close it before it is attended to and not waste anyone's time.
 

bloatedstoat

Well-Known Member
Jun 14, 2012
151
18
18
Victoria, Australia
cPanel Access Level
Root Administrator
This can be marked as solved.

Ausif Lateef at cpanel support resolved this issue with:

mv -v /home/username/.cpanel/ssl/pending_queue.json /home/username/.cpanel/ssl/pending_queue.json-old

If anyone else experiences the same thing the above line will sort it out (substitute username for the account name btw)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,248
363
Hello,

I'm glad to see the issue is now solved. Thank you for updating us with the outcome.