Purpose of Panopta process

[syedabdulbaqi]

WHM version: 86.0.8

I am seeing a process "panopta-agent" which is consuming too much resources of the server and is triggered very frequently.

Couldn't find any information about it online. Can anyone tell the purpose of this process? And is it safe to disable it or at least adjust its scheduling?

Any help would be appreciated.

 

[cPanelLauren]

Hello,


This isn't something that's related to cPanel & WHM a quick google search indicates it's a monitoring software. I'd suggest checking with your provider or system administrator on whether or not you can or should remove this. Thanks!

 

[syedabdulbaqi]

Dear @cPanelLauren,

Thanks for your reply.
Yes, you are right. Turns out that my web hosting provider was using this service for porting CPU, RAM and Disk usage from server to their customized user dashboard. So after receiving confirmation from my web hosting tech support, I disabled it.

Regards.

 

[aadii786]

How we can disable it

 

[aadii786]

Hello,


This isn't something that's related to cPanel & WHM a quick google search indicates it's a monitoring software. I'd suggest checking with your provider or system administrator on whether or not you can or should remove this. Thanks!

How you have disabled this

 

[cPRex]

@aadii786 - since this isn't part of the cPanel software as it is handled by the host, you'd have to speak with the host to see if that is something they can disable in your environment.

 

[aadii786]

@aadii786 - since this isn't part of the cPanel software as it is handled by the host, you'd have to speak with the host to see if that is something they can disable in your environment.

thanks for the kind reply,, but they told me that nothing is from their side.. should I consider it a virus or something.?

 

[cPRex]

I wouldn't say it is a virus. It is a monitoring tool that is used for network and server monitoring:

Digital Experience Monitoring (DEM) Platform & Solution | Fortinet

FortiMonitor empowers NetOps teams with user-to-application performance monitoring that helps improve customer and employee digital experience.

www.panopta.com

If you didn't install it, it could have been included as part of the server image from the host itself, but it's definitely not something we ship. If you don't need the software and the host claims to not have knowledge of it, you can just remove that from the server.

 

[aadii786]

Thanks, Great Avice! also i would like to know how we can disable it using any specific command, I can't see Panopta: Centralized IT Operations Management Platform any documentation on it for disabling

 

[cPRex]

That part I can't say for sure, since it's not something we provide. If it was installed as an RPM you could use Yum to remove it, but it would be a good idea to check and ensure you don't accidentally remove any dependencies along with it that may be needed by other tools on the server.

 

[iAndy]

This showed up on my new dedicated barebones server too so it's not just cpanel servers. It has an cron entry in cron.d called panopta-agent.cron and it runs a python script that sends over the server's information. It's especially annoying because it's set to run every second (* * * * *) and fills up the cron log. I'm going to try to contact the server people to see if I can either change it to once a day or disable it.