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Question about forwarders and auto responders

Discussion in 'E-mail Discussions' started by Martin Oxby, Dec 12, 2014.

  1. Martin Oxby

    Martin Oxby Registered

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    Hi All,

    Hoping someone can shed some light on this.

    Background
    - Let's say I have two e-mail addresses martin[at]olddomain.com and martin[at]newdomain.com.
    - OldDomain is hosted off our server. NewDomain is on our server.
    - martin[at]olddomain.com is actually a forwarder to martin[at]newdomain.com

    Issue
    I want to ensure their autoresponder triggers when email is sent directly to martin[at]newdomain.com but not when forwarded from martin[at]olddomain.com

    Context
    I have a hosting client in this situation. When with a previous host (who also used cPanel) the auto-responder did not trigger.

    How do we achieve this now?
    Thank you! Hope I explained clearly enough!

    Martin
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. Martin Oxby

    Martin Oxby Registered

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    Hi, yes I have thanks. But the normal auto responder settings don't deal with the question I have in this situation, because you can't force it to not trigger if an e-mail is forwarded from a different e-mail address to one set up with an autoresponder.

    Any other documents you would recommend?
     
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