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question about "rejected email"

Discussion in 'E-mail Discussions' started by ljwhite, Aug 1, 2006.

  1. ljwhite

    ljwhite Well-Known Member

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    I got the below email. Any idea about this?

    Subject: Mail delivery failed: returning message to sender

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    sales@ramagardenshotel.com
    SMTP error from remote mail server after end of data:
    host mail.ramagardenshotel.com [202.8.86.14]:
    554 5.7.1 This message has been blocked because it is from a FortiSpamshield black IP address.
     
  2. nickp666

    nickp666 Well-Known Member

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    looks like the IP that sent it is in FortiSpamshield's database and your ACL's are rejecting it
     
  3. ljwhite

    ljwhite Well-Known Member

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    So do you mean the server of ramagardenshotel.com is on SPAM block list?
     
  4. nickp666

    nickp666 Well-Known Member

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  5. ljwhite

    ljwhite Well-Known Member

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    Thanks, is there a way that i can send email to sales@ramagardenshotel.com?
     
  6. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    You'll have to ask the server admin for the server you're trying to send to. There's nothing you can do from your end since they're using some obscure anti-spam solution.
     
  7. ljwhite

    ljwhite Well-Known Member

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    I am just worried about that our server is on any SPAM block list before. But it seems that there is nothing wrong with my server, right?
     
  8. nickp666

    nickp666 Well-Known Member

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    there must be a reason for them blocking you, if you are concerned check all the common spam lists like sorbs(sorbs likes to block everyone even when there is no foul play so you can bet your ass you'll be in their dnsbl if you server is vunerable) and spamcop etc.

    as chirpy said the best thing to do would be to contact the admin the other end and try and find out why.
     
  9. jdfcomputers

    jdfcomputers Member

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    blocked ip

    It appears you are sending from a ppp home ISP connection.

    http://www.five-ten-sg.com/blackhole.php?ip=202.8.86.14&Search=Search

    You will need the help of your ISP to have the reverse DNS listing for your IP address changed if you have a static IP address. If you do not have a static IP address with your ISP connection get one and have the rDNS entry set properly.

    This will greatly help with many mail servers rejecting your mail.
     
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