Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Question about subnet mask changes

Discussion in 'Bind/DNS/Nameserver' started by pabumake, Oct 17, 2017.

  1. pabumake

    pabumake Registered

    Joined:
    Oct 17, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Germany
    cPanel Access Level:
    DataCenter Provider
    Heya folks!

    I've run into a little problem and after 2 days im still like where i started out.

    I've set up a a new Monitoring Machine to Monitor our services in our external Datacenter.
    The only slightly thing I've changed was the Subnetmask to the right one ( yeah other services are still running with a wrong /24 subnetmask but are still working like expected ... don't ask me why im trying to figure it out). At the start i was able to ping and even to get the monitoring data from our cPanel host from the specific port.

    But after i needet to restart the cPanel the connection is not working anymore from the new monitoring infrastructure. Pinging from cPanel to the Monitoring machine just works like expected. And hell yea I have watched a ton of logs from our Firewalls between the connection.

    So my question is could it be the wrong subnetmask on cPanel side and how can i change this?

    Thanks in advance!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,353
    Likes Received:
    1,855
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Are you using any firewall management utilities such as CSF on the cPanel server? If so, ensure to whitelist the IP address of the monitoring server to ensure the firewall rules are not blocking access.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice