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Question Regarding Disabled Features

Discussion in 'General Discussion' started by dwinans, Aug 3, 2009.

  1. dwinans

    dwinans Member
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    Any tips on hiding disabled features? For example.

    "Submit A Support Request" We have disabled this feature in WHM. However this option is still visible in Cpanel, so clients can still click on it, then they see that the feature has been disabled. This sends the wrong message to the client. If the option isn't visible it cannot be misinterpreted.
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    How did you disabled it? Please make sure you have followed correct steps. WHM -> Feature Manager -> Select "Default" -> Edit -> Uncheck the feature from list -> Save.
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The Default feature list only affects users who do not have a feature list assigned to them.

    One would edit the Disabled feature list to disable the feature for all users.
     
  4. Spiral

    Spiral BANNED

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    Actually what you just said is incorrect. :rolleyes:

    The user would want to edit the "Disabled" list instead of the "Default" list.

    If you remove the feature from "Default", the feature will only be removed
    for those users which don't explicitly have another feature list assigned
    to their hosting package.

    When you disable the feature in the "Disabled" feature list, it is removed
    from the system entirely for all users irregardless of hosting package or
    feature list assigned to that package and hides the option from Cpanel.
     
  5. thewebhosting

    thewebhosting Well-Known Member

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    Spiral..Thanks for the clarification. It's really helpful.
     
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