Queued mail for delivery email issue

IRZQ88

Active Member
Sep 18, 2016
26
4
3
Indonesia
cPanel Access Level
Root Administrator
Here's the log from exim:

Code:
2016-09-22 15:40:18 1bmzYF-0006Up-19 => [email protected] R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 CV=yes C="250  <[email protected]> Queued mail for delivery"
2016-09-22 15:40:18 1bmzYF-0006Up-19 Completed
But i don't receive the email in my live/outlook account, nor the error message. Then i tried to sent email from another account (and another domain) with the same server, and i could successfully sent and received it.

Just FYI, this server is new. I've just migrated from another server. At first i think it's because it has not fully propagated. But i could send the email from the same server and from the same account to almost all mail server like Gmail, Yahoo, etc. So the problem is only for live/outlook. Is it normal?

Anybody could help or give suggestions will be much appreciated! :)
 

24x7server

Well-Known Member
Apr 17, 2013
1,911
96
78
India
cPanel Access Level
Root Administrator
Twitter
Hello :),

Have you checked junk folder of your outlook account ? And please provide here full mail logs of 1bmzYF-0006Up-19 ID from your server.

Code:
grep 1bmzYF-0006Up-19 /var/log/exim_mainlog
Also, I will suggest you please check your mail IP status. Might be your mail IP address is blacklisted in spam databases and due to that you are facing this mail issues with the outlook
 

IRZQ88

Active Member
Sep 18, 2016
26
4
3
Indonesia
cPanel Access Level
Root Administrator
Hello :),

Have you checked junk folder of your outlook account ? And please provide here full mail logs of 1bmzYF-0006Up-19 ID from your server.

Code:
grep 1bmzYF-0006Up-19 /var/log/exim_mainlog
Also, I will suggest you please check your mail IP status. Might be your mail IP address is blacklisted in spam databases and due to that you are facing this mail issues with the outlook
Hello there.. :)


Here's the result of the grep with ID: 1bmzYF-0006Up-19

Code:
2016-09-22 15:40:15 1bmzYF-0006Up-19 <= [email protected] H=(IR8) [202.80.215.58]:44395 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no A=dovecot_login:[email protected] S=2634 [email protected] T="Test" for [email protected]
2016-09-22 15:40:15 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1bmzYF-0006Up-19
2016-09-22 15:40:15 1bmzYF-0006Up-19 SMTP connection outbound 1474533615 1bmzYF-0006Up-19 oncom.id [email protected]
2016-09-22 15:40:18 1bmzYF-0006Up-19 => [email protected] R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 CV=yes C="250  <[email protected]> Queued mail for delivery"
2016-09-22 15:40:18 1bmzYF-0006Up-19 Completed

Actually i've check it with mxtoolbox.com, and the result is good. My IP hasn't been blacklisted, maybe because it's still new. The thing that make me very confuse is there is no report or error message and when i check message queue in WHM there is no email that's been queue or frozen.

And yes i've check the junk mail folder, and my message isn't there. Any idea?

Anyway thanks 24x7server for the help! :)
 

IRZQ88

Active Member
Sep 18, 2016
26
4
3
Indonesia
cPanel Access Level
Root Administrator
Just FYI, I've reported this problem to Outlook.com Support, and they said that my IP is suspicious. That's why they mark it as spam. But right now they already remove my ip from their blacklist database and i should wait max of 24-48 Hours.

Thank you guys! :)