Queued mail for delivery email issue

[IRZQ88]

Here's the log from exim:

2016-09-22 15:40:18 1bmzYF-0006Up-19 => [email protected] R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 CV=yes C="250  <[email protected]> Queued mail for delivery"
2016-09-22 15:40:18 1bmzYF-0006Up-19 Completed

But i don't receive the email in my live/outlook account, nor the error message. Then i tried to sent email from another account (and another domain) with the same server, and i could successfully sent and received it.

Just FYI, this server is new. I've just migrated from another server. At first i think it's because it has not fully propagated. But i could send the email from the same server and from the same account to almost all mail server like Gmail, Yahoo, etc. So the problem is only for live/outlook. Is it normal?

Anybody could help or give suggestions will be much appreciated!

 

[24x7server]

Hello ,

Have you checked junk folder of your outlook account ? And please provide here full mail logs of 1bmzYF-0006Up-19 ID from your server.

grep 1bmzYF-0006Up-19 /var/log/exim_mainlog

Also, I will suggest you please check your mail IP status. Might be your mail IP address is blacklisted in spam databases and due to that you are facing this mail issues with the outlook

 

[IRZQ88]

Hello ,

Have you checked junk folder of your outlook account ? And please provide here full mail logs of 1bmzYF-0006Up-19 ID from your server.

grep 1bmzYF-0006Up-19 /var/log/exim_mainlog

Also, I will suggest you please check your mail IP status. Might be your mail IP address is blacklisted in spam databases and due to that you are facing this mail issues with the outlook

Hello there..


Here's the result of the grep with ID: 1bmzYF-0006Up-19

2016-09-22 15:40:15 1bmzYF-0006Up-19 <= [email protected] H=(IR8) [202.80.215.58]:44395 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no A=dovecot_login:[email protected] S=2634 [email protected] T="Test" for [email protected]
2016-09-22 15:40:15 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1bmzYF-0006Up-19
2016-09-22 15:40:15 1bmzYF-0006Up-19 SMTP connection outbound 1474533615 1bmzYF-0006Up-19 oncom.id [email protected]
2016-09-22 15:40:18 1bmzYF-0006Up-19 => [email protected] R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 CV=yes C="250  <[email protected]> Queued mail for delivery"
2016-09-22 15:40:18 1bmzYF-0006Up-19 Completed

Actually i've check it with mxtoolbox.com, and the result is good. My IP hasn't been blacklisted, maybe because it's still new. The thing that make me very confuse is there is no report or error message and when i check message queue in WHM there is no email that's been queue or frozen.

And yes i've check the junk mail folder, and my message isn't there. Any idea?

Anyway thanks 24x7server for the help!

 

[IRZQ88]

Just FYI, I've reported this problem to Outlook.com Support, and they said that my IP is suspicious. That's why they mark it as spam. But right now they already remove my ip from their blacklist database and i should wait max of 24-48 Hours.

Thank you guys!

 

[cPanelMichael]

Hello,

I'm happy to see you were able to address the issue. Note that you may also find the following document helpful:

How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

Thanks!