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Queued mail for delivery email issue

Discussion in 'E-mail Discussions' started by IRZQ88, Sep 22, 2016.

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  1. IRZQ88

    IRZQ88 Member

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    Here's the log from exim:

    Code:
    2016-09-22 15:40:18 1bmzYF-0006Up-19 => someusr@outlook.com R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 CV=yes C="250  <000001d214ac$f1bb9aa0$d532cfe0$@oncom.id> Queued mail for delivery"
    2016-09-22 15:40:18 1bmzYF-0006Up-19 Completed
    
    But i don't receive the email in my live/outlook account, nor the error message. Then i tried to sent email from another account (and another domain) with the same server, and i could successfully sent and received it.

    Just FYI, this server is new. I've just migrated from another server. At first i think it's because it has not fully propagated. But i could send the email from the same server and from the same account to almost all mail server like Gmail, Yahoo, etc. So the problem is only for live/outlook. Is it normal?

    Anybody could help or give suggestions will be much appreciated! :)
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Have you checked junk folder of your outlook account ? And please provide here full mail logs of 1bmzYF-0006Up-19 ID from your server.

    Code:
    grep 1bmzYF-0006Up-19 /var/log/exim_mainlog
    Also, I will suggest you please check your mail IP status. Might be your mail IP address is blacklisted in spam databases and due to that you are facing this mail issues with the outlook
     
  3. IRZQ88

    IRZQ88 Member

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    Hello there.. :)


    Here's the result of the grep with ID: 1bmzYF-0006Up-19

    Code:
    2016-09-22 15:40:15 1bmzYF-0006Up-19 <= ivan@oncom.id H=(IR8) [202.80.215.58]:44395 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no A=dovecot_login:ivan@oncom.id S=2634 id=000001d214ac$f1bb9aa0$d532cfe0$@oncom.id T="Test" for irzq88@outlook.com
    2016-09-22 15:40:15 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1bmzYF-0006Up-19
    2016-09-22 15:40:15 1bmzYF-0006Up-19 SMTP connection outbound 1474533615 1bmzYF-0006Up-19 oncom.id irzq88@outlook.com
    2016-09-22 15:40:18 1bmzYF-0006Up-19 => irzq88@outlook.com R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 CV=yes C="250  <000001d214ac$f1bb9aa0$d532cfe0$@oncom.id> Queued mail for delivery"
    2016-09-22 15:40:18 1bmzYF-0006Up-19 Completed

    Actually i've check it with mxtoolbox.com, and the result is good. My IP hasn't been blacklisted, maybe because it's still new. The thing that make me very confuse is there is no report or error message and when i check message queue in WHM there is no email that's been queue or frozen.

    And yes i've check the junk mail folder, and my message isn't there. Any idea?

    Anyway thanks 24x7server for the help! :)
     
  4. IRZQ88

    IRZQ88 Member

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    Just FYI, I've reported this problem to Outlook.com Support, and they said that my IP is suspicious. That's why they mark it as spam. But right now they already remove my ip from their blacklist database and i should wait max of 24-48 Hours.

    Thank you guys! :)
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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